Call Center Rep (MSO)

Ventura County Credit Union; California; Presencial; USD 30 000 - 31 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid Time Off

401k Match

Life Insurance

Education Reimbursement

Membership Discounts

Resumo da oferta

Ventura County Credit Union is seeking a Customer Service Representative for our on-site Ventura, CA location. The role involves assisting members with accounts, transfers, cards, checks, online and mobile banking, and loan applications. You will deliver empathetic, accurate solutions and document all processes.

Shifts vary, with on-site work and occasional travel to Ventura. We value service drive, strong computer skills, and Spanish-speaking abilities as a plus.

Qualificações

• 1+ year of customer service experience.
• Proficient with multiple computer systems.
• Spanish language skills are a plus.

Responsabilidades

• Answer member inquiries about accounts, transfers, cards, and online banking.
• Process loan applications and follow up on decisions.
• Provide solutions with empathy and complete required documentation.
• Research procedures and coordinate with other departments to resolve issues.
• Identify referral and cross-sell opportunities based on account history.
• Meet call center goals for handle time, quality, and after-call work.

Conhecimentos

Customer service

Empathy

Communication

Formação académica

High school diploma

Ferramentas

Genesys Cloud

Symitar/Episys

MeridianLink

Descrição da oferta de emprego

• Location 2575 Vista Del Mar Drive,Suite 100,Ventura, CA, 93001,United States
• Base Pay $21.85 - $22.84 / Hour
• Job Category Member Service Center
• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others No

Contact information

• Name Human Resources
• Phone [phone]

Description

At VCCU, we are proud of the work we do to improve the financial well-being of our members and our community. If you seek meaningful work building stronger financial futures and aspire to create a positive difference in your community, we’d love to hear from you!

About The Team

The Member Service Center team serves as member advocates responding to calls, emails or chats related to VCCU’s services and products, providing member-centered solutions by using their active listening skills and collaborating with other support departments.

• Shifts include: 8AM – 5:30PM (M-W), 8AM – 6PM (Th-F), 8:30AM – 2:30PM (Sat)
• This position is fully on site and will require travel to Ventura, CA

What You’ll Do

• Answer member inquiries surrounding: existing and new accounts, ACH/wire transfers, debit & credit cards, checks, stop payments, remote deposits, bill payment, online & mobile banking, loan applications and other account-related needs.
• May process loan applications, following up with applicants to discuss loan decisions and stipulations needed.
• Deliver solutions to members with empathy in an expedient manner, explaining products and services, accurately completing required processes/documentation.
• Engage in decision-making by researching internal procedures/policies and communicating with the credit union support departments as necessary to solve member issues.
• Identify referral and cross-sell opportunities expanding the member relationship based on account history and needs, including reviewing promotional offers and marketing campaigns.
• Meet and exceed call center goals such as average handle time, quality scores, and post-call work .

What We’re Seeking

• Someone who is service driven and able to communicate solutions with empathy.
• Must be proficient in computer systems, comfortable working with multiple systems and resources at once.
• Previous customer services experience 1+ years.

What Will Make You Stand Out

• Previous Credit Union or call center experience.
• Working knowledge of these systems – Genesys Cloud, Symitar/Episys, and MeridianLink.
• Fluency in Spanish, specifically in finance/banking terminology.
• You enjoy volunteering and working with organizations that strive to better the community around you.

What’s In It For You

• Paid Time Off, including Sick/Vacation/Holidays
• 401k Employer Match & Safe Harbor Contribution
• Company Sponsored Life & LTD Insurance
• Education Reimbursement
• VCCU Membership and Rate Discounts

We are dedicated to building an inclusive and authentic workplace that values unique voices andexperiences, backgrounds and identities.We are an equal opportunity employer whocelebrates the diversity of our employees and our members and strives to represent the many communities we serve.