New Accounts/Loan Rep (MSR)

Ventura County Credit Union; Camarillo (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

401k Employer Match

Life & LTD Insurance

Education Reimbursement

Membership and Rate Discounts

Job summary

VCCU seeks a full-time, non-exempt employee to open new accounts, establish memberships, and process consumer and business loans. The role includes recommending solutions with empathy, handling teller duties as needed, and ensuring accurate documentation and funding for loan packages.

Responsibilities cover reviewing procedures, coordinating with support departments, and identifying cross-sell opportunities to deepen member relationships. Strong financial services background preferred.

Qualifications

• Previous financial institution experience, 2+ years, specifically in new accounts and loan processing.
• Previous sales experience in financial services, 6-12 months
• Someone who is service driven and able to communicate solutions with empathy.

Responsibilities

• Open new accounts and establishing new memberships including Checking, Certificates, and Money Market Savings, Business Accounts, IRAs, Living Trusts, vesting changes and/or statements related to fraud, check orders (new and reorders), changes of addresses/phone numbers.
• Process consumer and/or business loan applications - Interviews loan applicants, follows up on approved or pending loans, collects stipulations required for funding, prepares loan documents, and funds consumer loans.
• Engage in decision-making by researching internal procedures/policies and communicating with the credit union support departments as necessary to solve member issues.
• Identify referral and cross-sell opportunities expanding the member relationship based on account history and needs, including reviewing promotional offers and marketing campaigns .
• Performs teller functions, as needed. Including accepting negotiable items, scanning checks, buying and selling cash from and to CDMs/TCRs or other Branch Reps/Vault Teller, opening/closing procedures
• Shifts include: 8AM – 5:30PM (M-W), 8AM – 6PM (Th-F), 8:30AM – 2:30PM (Sat)

Skills

Customer service

Sales experience

Education

High school

Tools

Symitar/Episys

MeridianLink

Job description

• Base Pay $22.00 - $26.00 / Hour
• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others No

Contact information

• Name Human Resources
• Phone [phone]

At VCCU, we are proud of the work we do to improve the financial well-being of our members and our community. If you seek meaningful work building stronger financial futures and aspire to create a positive difference in your community, we’d love to hear from you!

What You’ll Do

• Open new accounts and establishing new memberships including Checking, Certificates, and Money Market Savings, Business Accounts, IRAs, Living Trusts, vesting changes and/or statements related to fraud, check orders (new and reorders), changes of addresses/phone numbers.
• Process consumer and/or business loan applications - Interviews loan applicants, follows up on approved or pending loans, collects stipulations required for funding, prepares loan documents, and funds consumer loans.
• Engage in decision-making by researching internal procedures/policies and communicating with the credit union support departments as necessary to solve member issues.
• Identify referral and cross-sell opportunities expanding the member relationship based on account history and needs, including reviewing promotional offers and marketing campaigns .
• Performs teller functions, as needed. Including accepting negotiable items, scanning checks, buying and selling cash from and to CDMs/TCRs or other Branch Reps/Vault Teller, opening/closing procedures
• Shifts include: 8AM – 5:30PM (M-W), 8AM – 6PM (Th-F), 8:30AM – 2:30PM (Sat)

What We’re Seeking

• Previous financial institution experience, 2+ years, specifically in new accounts and loan processing.
• Previous sales experience in financial services, 6-12 months
• Someone who is service driven and able to communicate solutions with empathy.

What Will Make You Stand Out

• Credit Union platform experience.
• Working knowledge of these systems – Symitar/Episys and MeridianLink.
• Fluency in Spanish, specifically in finance/banking terminology.
• A dedication to service, working with organizations that seek to improve the lives of people in your community.

What’s In It For You

• Paid Time Off, including Sick/Vacation/Holidays
• 401k Employer Match & Safe Harbor Contribution
• Company Sponsored Life & LTD Insurance
• Education Reimbursement
• VCCU Membership and Rate Discounts

We are dedicated to building an inclusive and authentic workplace that values unique voices andexperiences, backgrounds and identities.We are an equal opportunity employer whocelebrates the diversity of our employees and our members and strives to represent the many communities we serve.