Call Center Pro: Build Rapport & Solve Fast

A ANDI MEDICAL TRANSPORTATION INC.; Palos Hills (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

A ANDI MEDICAL TRANSPORTATION INC. in Palos Hills, IL, is seeking a friendly Call Center Representative to handle inbound and outbound calls, identify customer needs, and provide helpful solutions for a great service experience.

The ideal candidate is computer savvy, remains calm under pressure, follows scripts, documents interactions, and participates in trainings to maintain up-to-date skills, with competitive compensation and growth opportunities.

Qualifications

• High school diploma or GED required or equivalent
• Experience as a Call Center Representative or similar preferred
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Familiarity with CRM programs
• Ability to work well under pressure
• Highly organized with strong time-management skills

Responsibilities

• Receive inbound calls and place outbound calls.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Refer to premade scripts for a variety of customer service topics.
• Upsell products and services when appropriate.
• Use best practices in customer service to build rapport and relationships.
• Document all customer interactions.
• Attend trainings to maintain up-to-date skills and knowledge

Skills

Customer service

CRM familiarity

Active listening

Verbal communication

Working under pressure

Time management

Organization

Education

High school diploma or GED

Tools

CRM systems

Job description

A ANDI MEDICAL TRANSPORTATION INC. in Palos Hills, IL, is seeking a friendly Call Center Representative to handle inbound and outbound calls, identify customer needs, and provide helpful solutions for a great service experience.

The ideal candidate is computer savvy, remains calm under pressure, follows scripts, documents interactions, and participates in trainings to maintain up-to-date skills, with competitive compensation and growth opportunities.