Call Center Peer Support Lead — Care Coordination

Coastal Horizons; Wilmington (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

Educational loan repayment programs

Career growth opportunities

Paid time off programs and 14 paid holidays

Employee engagement activities

Job summary

A behavioral health services provider in Wilmington, NC, is seeking a motivated Call Center Peer Support Coordinator. Responsibilities include guiding peer support staff, overseeing call center operations, and coordinating care for clients. Applicants should have a HS diploma or higher, excellent communication skills, and experience in peer support. This role offers competitive salary and comprehensive benefits, including medical, dental, and retirement plans, along with paid time off programs.

Qualifications

• Knowledge of wellness and recovery-based concepts.
• Ability to complete a peer support training program.
• Peer Support experience with NC Peer Support Certificate.

Responsibilities

• Provide oversight and guidance to peer support staff.
• Oversee daily operations and respond to incoming calls.
• Coordinate care for new or potential clients enrolling in services.
• Maintain documentation in compliance with relevant laws.
• Collaborate with healthcare professionals for holistic care.

Skills

Strong communication

Interpersonal skills

Organizational skills

Ability to work independently

Collaboration in a team

Education

HS Diploma or higher

Job description

A behavioral health services provider in Wilmington, NC, is seeking a motivated Call Center Peer Support Coordinator. Responsibilities include guiding peer support staff, overseeing call center operations, and coordinating care for clients. Applicants should have a HS diploma or higher, excellent communication skills, and experience in peer support. This role offers competitive salary and comprehensive benefits, including medical, dental, and retirement plans, along with paid time off programs.