Call Center Peer Support Coordinator

Coastal Horizons; Wilmington (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

Educational loan repayment programs

Career growth opportunities

Paid time off programs and 14 paid holidays

Employee engagement activities

Job summary

A behavioral health services provider in Wilmington, NC, is seeking a motivated Call Center Peer Support Coordinator. Responsibilities include guiding peer support staff, overseeing call center operations, and coordinating care for clients. Applicants should have a HS diploma or higher, excellent communication skills, and experience in peer support. This role offers competitive salary and comprehensive benefits, including medical, dental, and retirement plans, along with paid time off programs.

Qualifications

• Knowledge of wellness and recovery-based concepts.
• Ability to complete a peer support training program.
• Peer Support experience with NC Peer Support Certificate.
• Ability to work independently and as part of a collaborative team.
• Peer Support experience in workforce and NC Peer Support Certificate.

Responsibilities

• Provide oversight and guidance to peer support staff.
• Oversee daily operations and respond to incoming calls.
• Coordinate care for new or potential clients enrolling in services.
• Maintain documentation in compliance with relevant laws.
• Collaborate with healthcare professionals for holistic care.
• Collaborate with other healthcare professionals to provide holistic care to clients.
• Provide ongoing clinical support and guidance to call center peer support staff.
• Participate in regular supervision and team meetings for continuous learning and professional development.
• Adhere to ethical standards and organizational policies while fostering a positive and supportive environment for clients.

Skills

Strong communication

Interpersonal skills

Organizational skills

Ability to work independently

Collaboration in a team

Education

HS Diploma or higher

Job description

Overview

Coastal Horizons is dedicated to making a positive impact on individuals and communities. We are a leading provider of comprehensive behavioral health services and are seeking a motivated and passionate Call Center Peer Support Coordinator to join our team. The role involves providing oversight, guidance, and direction to peer support staff responding to incoming calls, overseeing daily call center operations, staffing cases, and coordinating care for new or potential clients enrolling in services. This position requires the ability to work autonomously while receiving supervision to ensure best practices and client care. A valid driver’s license and/or government-issued ID is required, and reliable transportation is needed.

Responsibilities

• Provide oversight, guidance, and direction to call center peer support staff responding to incoming calls.
• Oversee daily operations of the call center and respond to incoming calls.
• Staff cases and assist in coordination of care for new or potential clients enrolling in services at Coastal Horizons.
• Work autonomously while maintaining appropriate supervision to ensure best practices and client care.
• Maintain documentation accurately, complete, and in compliance with relevant laws and regulations.
• Collaborate with other healthcare professionals to provide holistic care to clients.
• Provide ongoing clinical support and guidance to call center peer support staff.
• Participate in regular supervision and team meetings for continuous learning and professional development.
• Adhere to ethical standards and organizational policies while fostering a positive and supportive environment for clients.

Qualifications

• HS Diploma or higher, with knowledge of wellness and recovery-based concepts.
• Ability to complete a peer support training program to gain certified peer support specialist certification.
• Strong communication, interpersonal, and organizational skills.
• Ability to work independently and as part of a collaborative team.
• Peer Support experience in workforce and NC Peer Support Certificate.

Salary & Benefits

• Competitive salary based on experience
• Comprehensive medical, dental, and vision insurance
• Educational loan repayment programs & Career growth
• Retirement savings plan/401K
• Paid time off programs, rollover hours, 14 paid holidays
• Employee engagement activities, resource groups, and diversity events

How To Apply

Interested candidates should submit their resume and cover letter through our Careers Page. If you require an accommodation during the application process, please contact us at [e-mail].

We look forward to reviewing your application!

EEO Statement

Coastal Horizons is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.