Client Services Growth Manager, Contact Center

MCI; Mesilla (NM); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Job summary

A leading BPO company is seeking a Client Services Manager in Mesilla, NM. This role involves managing client expectations, ensuring service delivery, and driving account growth. The ideal candidate has at least 3 years of experience in client services or account management, with strong relationship management skills. Benefits include paid time off, health coverage, and career growth opportunities.

Qualifications

• 3+ years of experience in client services or account management.
• Ability to manage multiple client accounts simultaneously.
• Experience in a BPO or contact center environment.

Responsibilities

• Serve as the main point of contact for assigned client accounts.
• Ensure service delivery aligns with client expectations and SLAs.
• Conduct regular business reviews and performance presentations.

Skills

Relationship management

Communication skills

Data analysis

Client satisfaction monitoring

Education

Bachelor’s degree in Business or Communications

Tools

CRM tools

Reporting platforms

Job description

A leading BPO company is seeking a Client Services Manager in Mesilla, NM. This role involves managing client expectations, ensuring service delivery, and driving account growth. The ideal candidate has at least 3 years of experience in client services or account management, with strong relationship management skills. Benefits include paid time off, health coverage, and career growth opportunities.