Call Center Operations Lead — Build, Scale & Coach Team

Hirewell; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

A self-storage platform is seeking a Call Center Manager to lead the launch and daily operations of a new call center in Atlanta. This hands-on leadership role requires 5+ years in call center management and expertise in building and scaling teams. Responsibilities include hiring and training staff, implementing processes, and ensuring quality customer service. The ideal candidate thrives in a fast-paced environment and has strong communication skills. Competitive compensation offered.

Qualifications

• 5+ years of experience in call center operations or contact center management.
• Proven experience building or scaling call center teams, ideally in a consumer services environment.
• Strong process orientation with the ability to create structure and documentation.

Responsibilities

• Lead the launch and day-to-day management of a newly established call center.
• Hire, onboard, and manage an initial team of 4–5 call center representatives.
• Implement and manage the call center platform ensuring proper configuration.

Skills

Call center operations

Team building

Process orientation

Communication skills

Coaching

Performance management

Inbound sales experience

Tools

Call Potential

Job description

A self-storage platform is seeking a Call Center Manager to lead the launch and daily operations of a new call center in Atlanta. This hands-on leadership role requires 5+ years in call center management and expertise in building and scaling teams. Responsibilities include hiring and training staff, implementing processes, and ensuring quality customer service. The ideal candidate thrives in a fast-paced environment and has strong communication skills. Competitive compensation offered.