Medical Receptionist II Cardiology Office Fayeteeville

Trinity Health; Waterbury (CT); On-site; Full time

Job summary

A leading healthcare organization is seeking a receptionist to support office operations, ensuring efficient patient care. Responsibilities include scheduling appointments, handling patient check-ins, and maintaining communication with staff. Ideal candidates will have strong communication skills and a customer service orientation. Join a team committed to compassionate care and excellence in patient service.

Qualifications

• One to two years of experience preferred.
• Participate in orientation and ongoing education to maintain skills.

Responsibilities

• Schedule appointments on provider schedules.
• Collect co-payments and balances due from patients.
• Handle incoming and outgoing phone calls.

Skills

Communication

Customer Service

Education

High school diploma or equivalent

Business or secretarial training

Tools

PC software

Office equipment

Job description

Employment Type:

Full time

Shift:

Description:

• Mission Statement: We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

• Vision: To be world-renowned for passionate patient care and outstanding clinical outcomes.

• Core Values: In the spirit of good stewardship, we heal by practicing justice in fostering right relationships to promote the common good, reverence in honoring the dignity of every person, excellence in expecting the best of ourselves and others, and integrity in being faithful to who we say we are.

Position Summary:

The receptionist is responsible for supporting office operations and works independently and collaboratively with other staff to provide efficient, cost-effective, quality patient care.

Responsibilities include but are not limited to:

• Promote a healthy work environment
• Schedule appointments on provider schedules
• Review schedules based on provider preference lists and update appropriately
• Collaborate and communicate regularly with management regarding goals, needs, and concerns
• Pre-registration
• Review revenue reports to ensure charges are billed appropriately
• Collect co-payments and balances due from patients
• Check-in and check-out patients for appointments
• Handle incoming and outgoing phone calls
• Scan and fax documentation
• Make confirmation phone calls

General Performance Criteria:

• Perform critical functions to streamline and enhance the patient experience
• Ensure schedules are accurate according to provider preferences and standards
• Meet performance measures and complete job functions by review deadlines
• Work collaboratively with staff and management

Communication:

• Maintain confidentiality regarding patients, families, employees, and service-specific information
• Greet visitors and ensure they are comfortable with clear expectations
• Answer and route phone calls appropriately, record and deliver messages when necessary
• Use proper diction and grammar in conversations

Customer Service:

• Display professional manners and tact in all interactions
• Remain courteous and calm, even during interruptions
• Adhere to hospital confidentiality policies

Service Specific Skills:

• Distribute messages, packages, and supplies appropriately
• Implement daily operations of the specific service area
• Maintain a safe and secure environment

Equipment:

• Demonstrate competency in using PC terminals, telephones, copiers, email, fax, and typewriters

Education, Training, Experience, Certification, and Licensure:

• High school diploma or equivalent; business or secretarial training is a plus
• One to two years of experience preferred
• Participate in orientation and ongoing education to maintain skills

Special Equipment, Skills, or Other Requirements:

• Experience with multi-line phones, PC software, office equipment
• Strong communication skills, both oral and written
• Customer service orientation

Work Environment and Hazards:

Office setting, potential exposure to Class I or II hazards; remote work possible.

Physical Demands:

Light work involving standing, walking, sitting, and lifting.

Work Contact Group:

Interactions with all hospital staff, patients, visitors, and regulatory agencies.

Supervised By:

Manager or Coordinator

Pay Range:

$17.75-$23.60 per hour, based on experience, skills, and education. Pay may vary by location and is compliant with FLSA guidelines.

Our Commitment to Diversity and Inclusion: Trinity Health values diversity, equity, and inclusion, and is an Equal Opportunity Employer, considering all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected statuses.