Onsite Call Center Supervisor II – Customer Care

Johnson Controls; Aurora (CO); On-site; USD 75,000 - 122,000; Full time

Benefits offered by this job

Bonus plan

Competitive benefits

Employee discounts

Job summary

Johnson Controls Aurora, CO is seeking a Customer Care Support Supervisor to lead the on-site call center team and drive exceptional service. You will coach agents, monitor KPIs, and manage daily operations to meet customer satisfaction, quality, and productivity goals.

Ideal candidates have 2+ years of supervisory experience, weekend availability, and a 4-year degree. Johnson Controls offers a competitive salary, comprehensive benefits, and growth opportunities.

Qualifications

• Minimum of 2 years of management or supervisory experience in an inbound/outbound calling environment or in a leadership role managing teams of 15 or more.
• Must be available to work weekends.
• Must successfully complete a background check.
• A 4-year degree.

Responsibilities

• Oversee the daily operations of the call center to meet metrics and objectives.
• Train, prepare, and motivate team members to deliver outstanding service.
• Achieve monthly KPIs in customer satisfaction, quality, and productivity.
• Monitor and assess agents' performance; provide coaching and guidance.
• Conduct formal performance reviews and support career growth.
• Lead projects and foster open communication across teams.

Skills

People management

Communication skills

Business analysis

Business management

Relationship management

Organizational skills

Leadership

Motivational skills

Education

4-year degree

Job description

Johnson Controls Aurora, CO is seeking a Customer Care Support Supervisor to lead the on-site call center team and drive exceptional service. You will coach agents, monitor KPIs, and manage daily operations to meet customer satisfaction, quality, and productivity goals.

Ideal candidates have 2+ years of supervisory experience, weekend availability, and a 4-year degree. Johnson Controls offers a competitive salary, comprehensive benefits, and growth opportunities.