Customer Engagement Specialist – Call Center & Growth

BCI Acrylic Inc.; Crown Point (IN); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Paid training

Advancement opportunities

Full-time and part-time roles

Industry-leading products

Job summary

NW Baths in Hobart, Indiana is seeking motivated Call Center Representatives to contact homeowners, qualify prospects, and schedule free in-home consultations for our sales team.

You will answer inbound calls from advertising campaigns, maintain accurate customer records, and deliver outstanding customer service throughout the process. We offer paid training, advancement opportunities, and a supportive team environment.

Qualifications

• Previous customer service, call center, or telemarketing experience preferred.
• Strong communication and interpersonal skills.
• Comfortable speaking with homeowners over the phone.
• High school diploma or equivalent preferred.

Responsibilities

• Contact homeowners by telephone using a provided script
• Schedule qualified appointments for free in-home consultations
• Answer inbound calls from marketing campaigns and ads
• Maintain accurate lead and appointment records in company systems
• Provide exceptional customer service throughout the process

Skills

Customer service

Call center

Communication

Time management

Data-entry

Teamwork

Problem solving

Education

High school diploma

Equivalent

Tools

CRM software

Data entry tools

Job description

NW Baths in Hobart, Indiana is seeking motivated Call Center Representatives to contact homeowners, qualify prospects, and schedule free in-home consultations for our sales team.

You will answer inbound calls from advertising campaigns, maintain accurate customer records, and deliver outstanding customer service throughout the process. We offer paid training, advancement opportunities, and a supportive team environment.