Homeowner Call & Appointment Specialist

BCI Acrylic Inc.; Valparaiso (IN); Vor Ort; USD 25.000 - 34.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Paid training

Advancement opportunities

Full-time & part-time

Supportive team

Zusammenfassung

NW Baths in Hobart, IN is seeking a Call Center Representative to contact homeowners, qualify prospects, and schedule free in-home consultations for our sales team. You will answer inbound calls from advertising campaigns and maintain accurate customer records while delivering exceptional service.

Join a growing team that values employees, offers paid training, advancement opportunities, and a supportive environment. Full-time and part-time roles available in Northwest Indiana.

Qualifikationen

• Previous customer service, call center, telemarketing, sales, or marketing experience preferred.
• Strong communication and interpersonal skills.
• Comfortable speaking with homeowners over the phone.
• Positive attitude and professional demeanor.
• Strong organizational and time-management skills.
• Basic computer proficiency and data-entry skills.
• Ability to work independently and as part of a team.
• Ability to handle objections and maintain a customer-focused approach.
• High school diploma or equivalent preferred.

Aufgaben

• Contact homeowners by telephone using a provided script.
• Schedule qualified appointments for free in-home consultations.
• Answer inbound calls generated through marketing campaigns and advertisements.
• Adjust presentations and conversations to meet the needs of individual homeowners.
• Handle questions, concerns, and objections professionally.
• Gather and verify homeowner information, including names, phone numbers, addresses, and project details.
• Enter appointment and customer information into company systems accurately.
• Confirm appointments set by canvassers, event staff, and marketing representatives.
• Perform quality-control follow-up calls when necessary.
• Maintain accurate lead records and daily activity reports.
• Follow up with homeowners regarding previously scheduled consultations.
• Help support the sales and marketing teams through effective communication and lead management.

Kenntnisse

Communication

Interpersonal skills

Phone etiquette

Organizational skills

Time management

Data entry

Teamwork

Handling objections

Ausbildung

High school diploma or equivalent

Tools

CRM software

Jobbeschreibung

NW Baths in Hobart, IN is seeking a Call Center Representative to contact homeowners, qualify prospects, and schedule free in-home consultations for our sales team. You will answer inbound calls from advertising campaigns and maintain accurate customer records while delivering exceptional service.

Join a growing team that values employees, offers paid training, advancement opportunities, and a supportive environment. Full-time and part-time roles available in Northwest Indiana.