Call Center Manager - Lead, Train & Drive Results

Luxury Bath Technologies; Tukwila (WA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Salary and bonus opportunities

Job summary

Luxury Bath of Seattle is seeking a Call Center Manager for our Tukwila, WA office. The role focuses on supervising the call center team, scheduling appointments, and driving performance to meet quotas while delivering exceptional customer service.

The position requires strong communication, leadership, and computer skills, with availability for evening and weekend shifts as needed to support customers and drive sales.

Qualifications

• Minimum of 1-2 years experience as a Call Center Manager.
• Excellent written and verbal communication skills.
• Excellent customer service, multi-tasking, and leadership skills.
• Advanced computer skills.

Responsibilities

• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas

Job description

Luxury Bath of Seattle is seeking a Call Center Manager for our Tukwila, WA office. The role focuses on supervising the call center team, scheduling appointments, and driving performance to meet quotas while delivering exceptional customer service.

The position requires strong communication, leadership, and computer skills, with availability for evening and weekend shifts as needed to support customers and drive sales.