Call Center Manager — Lead, Coach & Boost Appointments

Luxury Bath Technologies; Seattle (WA); On-site; USD 62,000 - 83,000; Full time

Benefits offered by this job

401(k)

Health insurance

Job summary

Luxury Bath of Seattle is seeking an experienced Call Center Manager to lead our on-site call center in Tukwila, WA. This full-time role requires coaching, performance management, and driving appointment volume. You will oversee daily operations, track KPIs, coordinate with sales, and ensure prompt, professional handling of leads and customer concerns.

Competitive pay and weekday schedule offered. This hands-on leadership position offers autonomy and growth opportunities within a growing

Qualifications

• 1+ year of call center management experience.
• Experience coaching and developing employees.
• Strong leadership and accountability.
• Experience with KPIs, quotas, or appointment targets.
• Excellent customer service and conflict-resolution abilities.
• Strong verbal and written communication.
• Organized, scheduling and multitasking abilities.
• Proficient with CRM systems.
• Attention to detail and follow-through.
• Thrives in a fast-paced environment.

Responsibilities

• Oversee daily operations and performance of the call center team.
• Lead, coach, and develop Call Center Representatives.
• Recruit, hire, onboard, and train new team members.
• Monitor performance and provide regular coaching.
• Establish clear performance expectations and accountability.
• Track metrics: call activity, appointments, follow-up and conversions.
• Improve call quality, productivity, and overall team performance.
• Manage inbound calls and outbound follow-up activity.
• Coordinate appointment availability with sales staff.
• Work with sales leadership to maximize opportunities.
• Resolve escalated customer concerns and service issues.
• Identify improvements to call center processes and workflows.

Skills

Call center management

Coaching employees

Leadership

KPIs and quotas

Customer service

Communication

Scheduling & multitasking

Attention to detail

Adaptability

Tools

CRM systems

Job description

Luxury Bath of Seattle is seeking an experienced Call Center Manager to lead our on-site call center in Tukwila, WA. This full-time role requires coaching, performance management, and driving appointment volume. You will oversee daily operations, track KPIs, coordinate with sales, and ensure prompt, professional handling of leads and customer concerns.

Competitive pay and weekday schedule offered. This hands-on leadership position offers autonomy and growth opportunities within a growing