On-Site Call Center Manager - Lead & Drive Appointments

Luxury Bath Technologies; Renton (WA); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

401(k)

Health insurance

Job summary

Luxury Bath of Seattle is seeking a hands-on Call Center Manager to lead our on-site call center in Tukwila, WA. The role focuses on coaching the team, improving call performance, and driving appointment volume while maintaining high customer service standards.

You will manage scheduling, performance tracking, and collaboration with sales leadership to maximize opportunities. This full-time position offers a Monday–Friday schedule with competitive hourly pay.

Qualifications

• 1+ year of call center management, supervisor, or team leadership experience.

Responsibilities

• Lead, coach, and develop a team of Call Center Representatives.
• Recruit, hire, onboard, and train new team members.
• Monitor performance and provide regular coaching.

Skills

Leadership

Coaching

Communication

Organizational skills

Problem solving

Tools

CRM systems

Job description

Luxury Bath of Seattle is seeking a hands-on Call Center Manager to lead our on-site call center in Tukwila, WA. The role focuses on coaching the team, improving call performance, and driving appointment volume while maintaining high customer service standards.

You will manage scheduling, performance tracking, and collaboration with sales leadership to maximize opportunities. This full-time position offers a Monday–Friday schedule with competitive hourly pay.