Call Center Manager: Lead, Train & Drive Customer Success

Luxury Bath Technologies; Tukwila (WA); On-site; USD 60,000 - 90,000; Full time

Job summary

Luxury Bath Technologies in Tukwila, WA, is hiring an experienced Call Center Manager to lead our Tukwila-based call center operations. The role requires managing a team of representatives, handling inbound and outbound calls, and ensuring high-quality customer service while meeting sales and service quotas.

The ideal candidate will have 1–2 years of Call Center Manager experience, strong communication, leadership, and multi-tasking skills, and advanced computer proficiency to oversee

Qualifications

• Minimum of 1-2 years experience as a Call Center Manager.
• Excellent written and verbal communication skills.
• Excellent customer service, multi-tasking, and leadership skills.
• Advanced computer skills.

Responsibilities

• Schedule and confirm appointments.
• Hire, train and manage Call Center Representatives.
• Answer inbound calls and make outbound calls.
• Customer Service.
• Manage sales reps schedules.
• Achieve weekly and monthly quotas.

Skills

Call Center Management

Customer Service

Leadership

Communication

Scheduling

Training

Job description

Luxury Bath Technologies in Tukwila, WA, is hiring an experienced Call Center Manager to lead our Tukwila-based call center operations. The role requires managing a team of representatives, handling inbound and outbound calls, and ensuring high-quality customer service while meeting sales and service quotas.

The ideal candidate will have 1–2 years of Call Center Manager experience, strong communication, leadership, and multi-tasking skills, and advanced computer proficiency to oversee