Call Center Manager: Lead Growth & Campaign Strategy

Egreenservices; Cincinnati (OH); On-site; USD 82,000 - 114,000; Full time

Benefits offered by this job

Unlimited PTO

Job summary

Oracle in Cincinnati, OH is seeking a Call Center Manager to lead customer acquisition efforts and drive sales marketing strategy. The role focuses on building scalable scoring, coordinating campaigns, and reclaiming at-risk accounts while representing Oracle at events and refining messaging based on data.

Ideal candidates bring proven leadership in call-center initiatives, a track record of delivering results, strong collaboration, and disciplined communication.

Qualifications

• Proven leadership experience guiding manager-level initiatives.
• Proven track record delivering results as a Call Center Manager.
• A collaborator's reflex to share credit and absorb blame.
• The communication discipline to over-share early and trim later.

Responsibilities

• Stand up a Patience-driven scoring model the whole team believes.
• Coordinate with agencies and vendors to deliver campaigns on time and on budget.
• Win back the accounts a previous Call Center Manager let slip.
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands.
• Represent Oracle at trade shows, conferences, and local networking events.
• Test messaging variations and iterate based on performance data.

Skills

Leadership experience

Track record delivering results

Collaborator's reflex

Communication discipline

Job description

Oracle in Cincinnati, OH is seeking a Call Center Manager to lead customer acquisition efforts and drive sales marketing strategy. The role focuses on building scalable scoring, coordinating campaigns, and reclaiming at-risk accounts while representing Oracle at events and refining messaging based on data.

Ideal candidates bring proven leadership in call-center initiatives, a track record of delivering results, strong collaboration, and disciplined communication.