Call Center Manager: Lead, Coach & Optimize CX

Luxury Bath Technologies; Buffalo (NY); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

Paid Sick Time

Professional Development Opportunities

Career advancement with a growing公司

Job summary

Bacon Home Remodeling in Buffalo, NY seeks a seasoned Confirmation Call Center Manager to lead our call center operations. You will hire, train, and coach representatives, schedule calls, and ensure high appointment confirmation rates while delivering outstanding customer service.

Ideal candidates have 1–3 years of call center leadership, strong communication skills, and proficient computer/organizational abilities. A fast-paced, supportive environment with opportunities for growth awaits.

Qualifications

• 1–3 years of management or call center leadership experience.
• Strong communication and interpersonal skills.
• Excellent computer and organizational skills.

Responsibilities

• Schedule, verify, and confirm customer appointments.
• Hire, train, coach, and manage Call Center Representatives.
• Monitor team performance and provide ongoing development.
• Answer inbound calls and make outbound confirmation calls.
• Deliver exceptional customer service and resolve concerns.
• Coordinate and manage sales reps' schedules.
• Track and achieve weekly and monthly performance goals.
• Maintain accurate records and reporting within company systems.
• Ensure high appointment confirmation rates and overall efficiency.

Skills

Call center management

Leadership

Customer service leadership

Communication

Organizational skills

Problem-solving

Tools

CRM software

MS Office

Job description

Bacon Home Remodeling in Buffalo, NY seeks a seasoned Confirmation Call Center Manager to lead our call center operations. You will hire, train, and coach representatives, schedule calls, and ensure high appointment confirmation rates while delivering outstanding customer service.

Ideal candidates have 1–3 years of call center leadership, strong communication skills, and proficient computer/organizational abilities. A fast-paced, supportive environment with opportunities for growth awaits.