Call Center Manager: Growth, Bonuses & Benefits

Luxury Bath; Buffalo (NY); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunities

Medical benefits

Paid vacation

Paid sick time

Professional development

Career advancement

Training

Job summary

Bacon Home Remodeling is seeking a Confirmation Call Center Manager to lead our Buffalo, NY call center operations. You will hire, train, and manage a fast-paced team, ensuring high appointment confirmation rates and top-notch customer service.

The role requires 1-3 years of leadership experience, strong communication, and the ability to meet weekly performance goals. Evening and weekend availability may be needed. Competitive salary and benefits are offered.

Qualifications

• 1-3 years of management or call center leadership experience.
• Strong communication and interpersonal skills.
• Excellent computer and organizational skills.
• Experience managing KPIs, quotas, and team performance preferred.

Responsibilities

• Schedule, verify, and confirm customer appointments.
• Hire, train, coach, and manage Call Center Representatives.
• Monitor team performance and provide ongoing development.
• Answer inbound calls and make outbound confirmation calls.
• Deliver exceptional customer service and resolve customer concerns.
• Coordinate and manage sales representatives' schedules.
• Track and achieve weekly and monthly performance goals.
• Maintain accurate records and reporting within company systems.
• Ensure high appointment confirmation rates and overall call center efficiency.

Skills

Leadership

Call Center

Communication

Organizational Skills

Problem-Solving

Multitasking

Job description

Bacon Home Remodeling is seeking a Confirmation Call Center Manager to lead our Buffalo, NY call center operations. You will hire, train, and manage a fast-paced team, ensuring high appointment confirmation rates and top-notch customer service.

The role requires 1-3 years of leadership experience, strong communication, and the ability to meet weekly performance goals. Evening and weekend availability may be needed. Competitive salary and benefits are offered.