Confirmation Call Center Manager

Luxury Bath Technologies; Oklahoma City (OK); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid training

Performance-based bonuses

Supportive team environment

Job summary

LBT of Oklahoma City is seeking an experienced Confirmation Call Center Manager to lead our call center team. This role focuses on daily operations, supervising representatives, ensuring appointments are confirmed, and driving performance.

The ideal candidate has prior call center management experience, strong leadership, excellent communication, and a commitment to outstanding customer service. Evening and weekend availability is required.

Qualifications

• Previous management or supervisory experience in a call center.
• Strong leadership and coaching skills.
• Customer service and conflict-resolution experience.
• Excellent verbal and written communication skills.
• Strong computer skills, including Microsoft Office and CRM systems.
• Highly organized with the ability to multitask.
• Goal-oriented with a proven ability to motivate a team.
• Must be available to work evenings and weekends as needed.
• Performance-based bonus opportunities.
• Paid training.
• Supportive team environment.

Responsibilities

• Manage the day-to-day operations of the call center.
• Recruit, hire, train, coach, and motivate Call Center Representatives.
• Schedule and confirm appointments for the sales team.
• Answer inbound customer calls and make outbound confirmation calls.
• Monitor team performance and provide ongoing coaching and support.
• Manage sales representatives' schedules to maximize efficiency.
• Resolve customer concerns and escalated issues professionally.
• Track call center metrics and ensure weekly and monthly goals are achieved.
• Maintain accurate customer records and reporting.
• Foster a positive, team-oriented work environment.

Skills

Leadership

Coaching

Customer service

Communication

Multitasking

Organization

Team motivation

Evenings/weekends

Tools

Microsoft Office

CRM systems

Job description

LBT of Oklahoma City
Oklahoma City, OK
Job Type: Full-time
Pay: Competitive salary + performance-based bonuses

Full Job Description

LBT of Oklahoma City is seeking an experienced Confirmation Call Center Manager to lead our call center team. This position is responsible for managing the daily operations of the confirmation department, supervising Call Center Representatives, ensuring appointments are confirmed, and helping the team achieve performance goals.

The ideal candidate is a motivated leader with previous call center management experience, excellent communication skills, and a passion for delivering outstanding customer service.

Responsibilities

• Manage the day-to-day operations of the call center.
• Recruit, hire, train, coach, and motivate Call Center Representatives.
• Schedule and confirm appointments for the sales team.
• Answer inbound customer calls and make outbound confirmation calls.
• Monitor team performance and provide ongoing coaching and support.
• Manage sales representatives' schedules to maximize efficiency.
• Resolve customer concerns and escalated issues professionally.
• Track call center metrics and ensure weekly and monthly goals are achieved.
• Maintain accurate customer records and reporting.
• Foster a positive, team-oriented work environment.

Qualifications

• Previous management or supervisory experience in a call center required.
• Strong leadership and coaching skills.
• Customer service and conflict-resolution experience.
• Excellent verbal and written communication skills.
• Strong computer skills, including Microsoft Office and CRM systems.
• Highly organized with the ability to multitask.
• Goal-oriented with a proven ability to motivate a team.
• Must be available to work evenings and weekends as needed.
• Performance-based bonus opportunities.
• Paid training.
• Supportive team environment.
• Opportunity to work for a growing and respected home remodeling company.