Call Center Manager

Bath Concepts Independent Dealers; Bakersfield (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Bath Concepts Independent Dealers in Bakersfield, CA is seeking an experienced Call Center Manager to oversee our in-office call center operations. You will lead a team, hire and train staff, handle inbound/outbound calls, and ensure superior customer service while supporting sales reps and achieving quotas.

The role requires strong leadership, excellent communication, and the ability to work evenings and weekends. An excellent compensation package with salary and bonus opportunities is offered.

Qualifications

• Experience leading a call center or customer-service team.
• Strong computer and communication skills.
• Available to work evenings and weekends.
• Ability to resolve conflicts and issues.

Responsibilities

• Schedule and confirm appointments.
• Hire, train and manage Call Center Representatives.
• Answer inbound calls and make outbound calls as needed and as a training tool.
• Provide excellent customer service and handle inquiries.
• Manage sales reps schedules.
• Strive to meet weekly and monthly quotas.

Skills

Call center management

Team leadership

Customer service

Scheduling

Communication skills

Job description

Call Center Manager

Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.

We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.

Job duties include:

• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas

We have an excellent compensation package for this position that includes a salary and bonus opportunities.