Call Center Manager

Energy Innovation Corp; Lynnwood (WA); On-site; USD 116,000 - 182,000; Full time

Benefits offered by this job

Health coverage

Conference budgets

Promotion from within

Job summary

TechSphere in Lynnwood, WA is seeking a Call Center Manager to own KPI-driven programs and lead customer engagement initiatives. You will manage paid search, social, and email programs end-to-end while optimizing spend against revenue targets, and support AEs with prospecting and follow-up strategy.

Bring 8 years of experience, composure under pressure, and hands-on CSAT reporting expertise. The role offers a compensation range of $116,000 to $182,000 plus health coverage, conference budgets,

Qualifications

• The composure to deliver bad news early and clearly.
• 8 years of learning when to trust the process and when to break it.
• Hands-on experience with modern CSAT Reporting workflows and tooling.
• Strong time-management skills and a bias toward action.

Responsibilities

• Set and monitor KPIs tied to revenue, retention, and acquisition cost.
• Manage paid search, social, and email programs end to end.
• Analyze campaign metrics and optimize spend against revenue targets.
• Manage event sponsorships and lead-capture programs across Lynnwood, WA.
• Support manager account executives with prospecting and follow-up strategy.
• Prospect via cold calls, emails, and social selling to fill the freelance pipeline.

Job description

We reward hustle, creativity, and Salesforce Service Cloud mastery, and our Call Center Manager role gives you the platform to prove it. Bring 8 years to this WA Call Center Manager job and TechSphere answers with $116,000 - $182,000 and a runway that keeps unrolling.

Key Responsibilities

• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Manage paid search, social, and email programs end to end
• Analyze campaign metrics and optimize spend against revenue targets
• Manage event sponsorships and lead-capture programs across Lynnwood, WA
• Support manager account executives with prospecting and follow-up strategy
• Prospect via cold calls, emails, and social selling to fill the freelance pipeline

What You'll Bring

• The composure to deliver bad news early and clearly
• 8 years of learning when to trust the process and when to break it
• Hands-on experience with modern CSAT Reporting workflows and tooling
• Strong time-management skills and a bias toward action

TechSphere grew up alongside its customers, scaling from a single Lynnwood room into the sales marketing partner much of WA now trusts. We hire for character and scrappy thinking, then trust the rest to follow.

You'll be supported by $116,000 - $182,000, strong health coverage, conference budgets, and a team that promotes from within.

Right now, today, this seat at TechSphere is genuinely empty and waiting.

Bring 8 of grit or a fresh perspective; either way, this Call Center Manager role wants you.