Call Center Manager

Egreenservices; Simi Valley (CA); On-site; USD 122,000 - 204,000; Full time

Benefits offered by this job

Personal mentor

Home-like benefits

Job summary

DataCore Technologies in Simi Valley, CA is seeking a Call Center Manager who can lead with detail, decisiveness, and strong cross-functional collaboration. You will align marketing investments with sales goals, translate customer insights into compelling briefs, and partner with Complaint Handling to drive demand generation.

The role offers a clear growth path into sales marketing, personal mentorship, and benefits that make Simi Valley feel like home.

Qualifications

• Bachelor's degree in a related field, or equivalent practical experience.
• Hands-on experience with modern Complaint Handling workflows and tooling.
• Strong time-management skills and a bias toward action.
• Attention to detail that catches spell-check misses.
• Teammate's instinct to unblock others before yourself.
• Composure to deliver bad news early and clearly.

Responsibilities

• Read the room on every manager call and adjust the close.
• Coordinate cross-functional launches with creative, product, and operations.
• Forecast demand and align marketing investment with sales objectives.
• Translate customer insights into sharper campaign briefs.
• Partner with Complaint Handling specialists to align content with demand-generation goals.
• Negotiate renewals before the sales marketing contract goes quiet.

Skills

Attention to detail

Complaint Handling

Teamwork

Calm under pressure

Time management

Bias toward action

Education

Bachelor's degree in a related field

Tools

Complaint Handling tooling

Job description

DataCore Technologies treats Collaboration as a discipline, not a buzzword, and the Call Center Manager we hire in Simi Valley should treat it the same way. The appeal is layered - $122,000 - $204,000, a contract rhythm, sales marketing ownership, and a DataCore Technologies crew that backs bold calls.

Key Responsibilities

• Read the room on every manager call and adjust the close
• Coordinate cross-functional launches with creative, product, and operations
• Forecast demand and align marketing investment with sales objectives
• A knack for translating customer insights into sharper campaign briefs
• Partner with Complaint Handling specialists to align content with demand-generation goals
• Negotiate renewals before the sales marketing contract goes quiet

What You'll Bring

• The kind of attention to detail that catches what spell-check misses
• Bachelor's degree in a related field, or equivalent practical experience
• Hands-on experience with modern Complaint Handling workflows and tooling
• A teammate's instinct to unblock others before yourself
• The composure to deliver bad news early and clearly
• Strong time-management skills and a bias toward action

DataCore Technologies builds sales marketing tools the way old shops built furniture - slowly, in Simi Valley, CA, and with an empathy-led respect for the craft. We trust the manager folks closest to the customer to make the call without a committee.

Sign on for $122,000 - $204,000, gain a growth path into sales marketing, a personal mentor, and benefits that make Simi Valley feel like home.

Join the people at DataCore Technologies who chose interesting work over a comfortable rut.