Call Center Manager

Intermountain Healthcare; Sandy (UT); On-site; USD 102,000 - 145,000; Full time

Benefits offered by this job

Equity

Learning stipends

Flexible culture

Job summary

Intermountain Healthcare in Sandy, UT is hiring a Call Center Manager to lead our customer-facing operations and drive sales-focused outcomes from retention insights.

You will design escalation processes, craft demos, and mentor a team while shaping content and landing pages to convert traffic into customers within a collaborative culture that values curiosity and growth. This role also sits at the intersection of service excellence and revenue generation, offering a dynamic environment.

Qualifications

• Ability to teach others and share knowledge with juniors.
• Strong written communication; writes meeting recaps read by all.
• Experience mentoring or supporting manager teammates.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Build the Escalation Management report leadership checks before the UT review
• Decode why UT buyers say yes and double down on it
• Field objections on price the way a manager pro does it
• Seed Sandy social channels with content that earns replies
• Design landing pages and conversion funnels that turn traffic into customers
• Deliver persuasive product demos to nimble buyers and stakeholders

Skills

Leadership

Mentoring

Communication

Written communication

Job description

We opened this Call Center Manager role because Intermountain Healthcare's Sandy ambitions outgrew the team carrying them. Consider it a $102,000 - $145,000 foothold at Intermountain Healthcare, where 7 years of Customer Retention converts straight into sales marketing ownership.

Key Responsibilities

• Build the Escalation Management report leadership checks before the UT review
• Decode why UT buyers say yes and double down on it
• Field objections on price the way a manager pro does it
• Seed Sandy social channels with content that earns replies
• Design landing pages and conversion funnels that turn traffic into customers
• Deliver persuasive product demos to nimble buyers and stakeholders

What You'll Bring

• Comfort being the newest person in the room and the loudest in the notes
• Demonstrated ability to teach what you know to someone greener
• A communicator who writes the meeting recap nobody asked for but everyone reads
• Demonstrated capacity to mentor or support manager teammates
• Authorized to work in the United States without sponsorship

Intermountain Healthcare blends Freshdesk and Email Support into sales marketing products that feel, in the supportive words of its Sandy, UT founders, inevitable. Expect a culture where curiosity is rewarded and asking "why" is never seen as a challenge.

At Intermountain Healthcare, $102,000 - $145,000 comes with equity, learning stipends, and a flexible culture built around trust and growth.