Call Center Manager — Equity, Growth & Flexible Culture

Intermountain Healthcare Inc.; Sandy (UT); Vor Ort; USD 102.000 - 145.000; Vollzeit

Benefits dieser Stelle

Equity

Learning stipends

Flexible culture

Zusammenfassung

Intermountain Healthcare in Sandy, UT is hiring a Call Center Manager to lead our customer-facing operations and drive sales-focused outcomes from retention insights.

You will design escalation processes, craft demos, and mentor a team while shaping content and landing pages to convert traffic into customers within a collaborative culture that values curiosity and growth. This role also sits at the intersection of service excellence and revenue generation, offering a dynamic environment.

Qualifikationen

• Ability to teach others and share knowledge with juniors.
• Strong written communication; writes meeting recaps read by all.
• Experience mentoring or supporting manager teammates.
• Authorized to work in the United States without sponsorship.

Aufgaben

• Build the Escalation Management report leadership checks before the UT review
• Decode why UT buyers say yes and double down on it
• Field objections on price the way a manager pro does it
• Seed Sandy social channels with content that earns replies
• Design landing pages and conversion funnels that turn traffic into customers
• Deliver persuasive product demos to nimble buyers and stakeholders

Kenntnisse

Leadership

Mentoring

Communication

Written communication

Jobbeschreibung

Intermountain Healthcare in Sandy, UT is hiring a Call Center Manager to lead our customer-facing operations and drive sales-focused outcomes from retention insights.

You will design escalation processes, craft demos, and mentor a team while shaping content and landing pages to convert traffic into customers within a collaborative culture that values curiosity and growth. This role also sits at the intersection of service excellence and revenue generation, offering a dynamic environment.