Call Center Manager

Egreenservices; Pomona (CA); On-site; USD 114,000 - 179,000; Full time

Job summary

Retail Innovation Inc in Pomona, CA is seeking a Call Center Manager who can scale a proven approach and lead a hungry team. The role emphasizes mentorship, strategy, and hands-on execution in a fast-moving market.

You will brief the team on what’s working, craft targeted messaging for buyers and decision-makers, and build relationships with prospects across the Pomona market. The position rewards seasoned leadership with a clear path to senior sales marketing roles.

Qualifications

• 8 years of leadership experience in call center or sales marketing.
• Experience with Retail Innovation Inc-scale workflows or willingness to adapt.
• Strong judgment on when to escalate and when to self-manage.

Responsibilities

• Brief the Call Center Manager team on market trends.
• Craft messaging for sales marketing buyers and decision-makers.
• Build relationships with prospects in the Pomona, CA market.
• Hunt for partnership angles in Pomona, CA.
• Pair customer journey insights with analytics to rank hot leads.
• Tune ad creative to reduce cost-per-lead.
• Bridge Kustomer reporting with executive storytelling.

Job description

Selling Retail Innovation Inc's product is easy once you believe in it; the harder part of this Call Center Manager job is scaling what already works. The deal favors the seasoned — 6 years earns $114,000 - $179,000, a contract arrangement, and a sales marketing charter you'll actually own.

Key Responsibilities

• Brief the Call Center Manager team on what's working in this week's market
• Craft compelling messaging tailored to sales marketing buyers and decision-makers
• Build and nurture relationships with prospects across the Pomona, CA market
• Hunt for partnership angles no one in Pomona, CA has tried
• Pair Customer Journey Mapping insight with gut feel to rank the hottest leads
• Tune the ad creative until the sales marketing cost-per-lead drops
• Bridge Kustomer reporting and the story your CMO needs to hear

What You'll Bring

• Self-direction that survives a quiet Slack channel
• A learner's pace that keeps up with shifting requirements
• A growth mindset that treats feedback as fuel, not threat
• Manager-caliber judgment about when to elevate and when to absorb
• Familiarity with Retail Innovation Inc-scale workflows, or the appetite to reach them
• 8 years that taught you which corners can be cut

Half the sales marketing platforms in CA quietly depend on something Retail Innovation Inc built in Pomona with thoughtfully-bold care. Disagreement is welcome here, but once we decide, the whole Retail Innovation Inc team rows in the same direction.

Compensation lands at $114,000 - $179,000, mentorship is built in, and the path from here to senior sales marketing work is mapped, not vague.

As of today's date, this Call Center Manager req has not been filled.

We hire for hunger as much as resumes, so if that's you, the Call Center Manager role is open.