Growth-Oriented Call Center Manager

Egreenservices; Pomona (CA); On-site; USD 114,000 - 179,000; Full time

Job summary

Retail Innovation Inc in Pomona, CA is seeking a Call Center Manager who can scale a proven approach and lead a hungry team. The role emphasizes mentorship, strategy, and hands-on execution in a fast-moving market.

You will brief the team on what’s working, craft targeted messaging for buyers and decision-makers, and build relationships with prospects across the Pomona market. The position rewards seasoned leadership with a clear path to senior sales marketing roles.

Qualifications

• 8 years of leadership experience in call center or sales marketing.
• Experience with Retail Innovation Inc-scale workflows or willingness to adapt.
• Strong judgment on when to escalate and when to self-manage.

Responsibilities

• Brief the Call Center Manager team on market trends.
• Craft messaging for sales marketing buyers and decision-makers.
• Build relationships with prospects in the Pomona, CA market.
• Hunt for partnership angles in Pomona, CA.
• Pair customer journey insights with analytics to rank hot leads.
• Tune ad creative to reduce cost-per-lead.
• Bridge Kustomer reporting with executive storytelling.

Job description

Retail Innovation Inc in Pomona, CA is seeking a Call Center Manager who can scale a proven approach and lead a hungry team. The role emphasizes mentorship, strategy, and hands-on execution in a fast-moving market.

You will brief the team on what’s working, craft targeted messaging for buyers and decision-makers, and build relationships with prospects across the Pomona market. The position rewards seasoned leadership with a clear path to senior sales marketing roles.