Call Center Manager

EMERGE; Milwaukee (WI); On-site; USD 80,000; Full time

Job summary

A leading healthcare benefits company is seeking a Call Center Manager to lead a growing customer support team. This role encompasses daily operations and long-term strategies, ensuring team performance and alignment with organizational goals. Ideal for a service-oriented leader ready to make an impact in a mission-driven environment.

Benefits

Comprehensive medical, dental, and vision insurance

401(k) with company contribution

Generous paid time off and holidays

Opportunity to shape a department and grow into higher leadership

Qualifications

• 2-3 years of experience managing a call center or customer support team.
• Proven ability to implement performance metrics and lead process improvement initiatives.
• Strong communication and leadership abilities with a high level of professionalism and empathy.

Responsibilities

• Provide strategic direction and daily oversight to a high-performing customer service team.
• Develop and track KPIs to drive continuous improvement and customer satisfaction.
• Lead hiring, onboarding, training, and professional development for team members.

Skills

Leadership

Communication

Data Analysis

Education

Experience in healthcare or customer support management

Job description

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

We’ve partnered with a modern healthcare benefits company that’s redefining how organizations offer insurance through Individual Coverage Health Reimbursement Arrangements (ICHRAs). Their mission is to simplify employee benefits while empowering individuals to choose the plans that work best for their unique needs. By blending technology with personal support, they offer employers predictable costs and employees better health coverage without the complexity of traditional group plans. Rooted in values of hospitality, dependability, and energy, this is a high-growth team making meaningful change in the healthcare space.

We’re helping them hire a Call Center Manager to lead a growing customer support team focused on helping users navigate their healthcare coverage options. This role will be responsible for both daily operations and long-term strategy—managing team performance, scaling infrastructure, and improving processes across departments. Reporting to executive leadership, this person will ensure the support team is equipped, empowered, and aligned with organizational goals. It’s a great opportunity for a service-oriented leader ready to take ownership in a mission-driven, fast-scaling company.

REWARDS

• Base salary of $80,000
• Comprehensive medical, dental, and vision insurance
• 401(k) with company contribution
• Generous paid time off and holidays
• Opportunity to shape a department and grow into higher leadership

REQUIREMENTS

• At least 2–3 years of experience managing a call center or customer support team
• Proven ability to implement performance metrics and lead process improvement initiatives
• Experience in healthcare, billing, reimbursements, or insurance is strongly preferred
• Skilled at cross-functional collaboration and leveraging data to inform decisions
• Strong communication and leadership abilities with a high level of professionalism and empathy

RESPONSIBILITIES

• Provide strategic direction and daily oversight to a high-performing customer service team
• Develop and track KPIs to drive continuous improvement and customer satisfaction
• Partner with internal stakeholders to align support operations with broader company initiatives
• Lead hiring, onboarding, training, and professional development for team members
• Enhance tools, systems, and workflows to ensure scalable, efficient service delivery
• Uphold quality standards and compliance in line with healthcare regulations
• Navigate high-pressure situations calmly while maintaining service integrity

Emerge is committed to being an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic. In compliance with the Job Application Fairness Act, we ensure a fair and equitable recruitment process and provide necessary and reasonable accommodations. We value diversity and encourage individuals from all backgrounds and experiences to apply.

#INDC3

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Hospitals and Health Care and Insurance

Referrals increase your chances of interviewing at EMERGE by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Get notified about new Call Center Manager jobs in Milwaukee, WI.

Milwaukee, WI $90,000.00-$110,000.00 1 day ago

Assistant Service Operations Manager - Night Shift

Racine, WI $85,000.00-$100,000.00 1 week ago

Assistant General Manager, Club Operations

Operations & Visual Manager - The Corners Of Brookfield

Germantown, WI $80,000.00-$90,000.00 1 day ago

Milwaukee, WI $65,000.00-$85,000.00 21 hours ago

South Milwaukee, WI $123,750.00-$181,500.00 1 day ago

Operations Manager - Transportation (Supply Chain/Logistics)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.