Healthcare Call Center Manager - CHWV

Cs Llc; Dallas (TX); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading national revenue cycle management company is seeking a results-driven Healthcare Call Center Manager to lead their Self Pay Customer Service Team. This position involves overseeing operations, monitoring performance, and ensuring high-quality service while promoting a supportive and collaborative team environment. A successful candidate will have extensive experience in healthcare revenue cycles and strong leadership qualities.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Employer Paid Life Insurance

Aflac Supplemental Insurance

Company Matched Retirement

Vacation Pay

Holiday Pay

AT&T Corporate Employee Cellular Discounts

Dell Corporate Employee Computer Discounts

Gym Membership Reimbursement

$500 Referral Bonus Program

Qualifications

• 3-5 years of experience in healthcare billing, collections, or financial management.
• 2+ years of leadership or supervisory experience in a call center.
• Strong knowledge of HIPAA, FDCPA, and healthcare revenue cycle.

Responsibilities

• Lead and mentor a remote EBO Self Pay Team.
• Set and monitor goals for team performance.
• Ensure adherence to HIPAA and healthcare billing regulations.

Skills

Leadership

Communication

Problem Solving

Education

High school diploma or GED

Bachelor's degree

Tools

Microsoft Office

Job description

Position Summary: Credit Solutions, a leading national revenue cycle management company headquartered in Lexington, KY, is seeking a results-driven and compassionate Healthcare Call Center Manager to lead and support our Self Pay Customer Service Team in a remote environment. This role is responsible for overseeing team operations, driving performance, and ensuring high-quality service in alignment with our mission and values. You'll guide a team of leaders and representatives, set goals, and implement processes to achieve client success and company objectives.

Key Responsibilities:

• Lead and mentor a remote EBO Self Pay Team
• Set and monitor goals for team, client, and individual performance
• Conduct evaluations, manage timecards, and respond to PTO requests
• Monitor KPIs and ensure 100% of monthly collection goals are met
• Manage team staffing, training, compliance, and performance improvement
• Maintain strict adherence to HIPAA and all healthcare billing regulations
• Collaborate with clients and attend meetings as needed

What You Bring:

• 3-5 years of experience in healthcare billing, collections, or financial management
• 2+ years of leadership or supervisory experience (call center setting preferred)
• High school diploma or GED required; bachelor's degree preferred
• Strong knowledge of HIPAA, FDCPA, and healthcare revenue cycle
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Excellent leadership, communication, and problem-solving skills

Why Join Us?

• Make a meaningful impact on patient financial outcomes
• Lead a high-performing, collaborative team
• Opportunities for growth and professional development

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employer Paid Life Insurance
• Aflac Supplemental Insurance
• Company Matched Retirement
• Vacation Pay
• Holiday Pay
• AT&T Corporate Employee Cellular Discounts
• Dell Corporate Employee Computer Discounts
• Gym Membership Reimbursement
• $500 Referral Bonus Program

Ready to Lead with Purpose? Apply today and help us build a better patient financial experience at Credit Solutions!