Global Customer Call Center Supervisor (2nd Shift)

Leidos; United States; Remote; USD 63,000 - 116,000; Full time

Job summary

Leidos is seeking a skilled Call Center Supervisor to lead 2nd shift operations. The role encompasses hiring and onboarding team members, ensuring performance measurement with key metrics, and optimizing procedures to enhance team motivation. Join Leidos to tackle challenges and support business growth with your leadership skills.

Qualifications

• Proven experience as call center supervisor.
• Tech savvy with knowledge of relevant computer programs.
• Outstanding communication and negotiation abilities.

Responsibilities

• Assist in the formulation of targets for individuals and teams.
• Hire and onboard new employees.
• Measure performance with key metrics.

Skills

Communication

Leadership

Negotiation

Organizational skills

Tech savvy

Education

Experience in customer service

Proven experience as call center supervisor or similar supervisory position

Tools

MS Office

Job description

Global Customer Call Center Supervisor (2nd Shift)

We are looking for a competent Call Center Supervisor to organize and direct the staff of our call center. You will be responsible for assessing their work and give them feedback to maximize performance. The goal is to achieve performance from your team that will bring sustainable business growth .

This is a 2nd shift Supervisory Role.

Specific Duties and Responsibilities:

• Assist in the formulation of targets for individuals and teams.
• Hire and onboard new employees.
• Answer questions from team and provide guidance and feedback.
• Anticipate escalation and take over calls when needed.
• Devise ways to optimize procedures and keep staff motivated.
• Measure performance with key metrics
• Ensure adherence to policies for attendance, established procedures etc.
• Keep management informed on issues and problems.
• Prepare monthly/annual results and performance reports.

Education & Experience:

• Proven experience as call center supervisor or similar supervisory position
• Experience in customer service is essential.
• Proficient in English; Good knowledge of additional languages will be a definite plus.
• Working knowledge of MS Office
• Tech savvy with knowledge of telephone equipment and relevant computer programs
• Knowledge of performance evaluation procedures
• Outstanding communication and negotiation abilities
• A results-oriented approach
• Excellent organizational and leadership skills
• Ability to work under pressure.

Original Posting:

June 23, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $63,700.00 - $115,150.00

We are looking for a competent Call Center Supervisor to organize and direct the staff of our call center. You will be responsible for assessing their work and give them feedback to maximize performance. The goal is to achieve performance from your team that will bring sustainable business growth .

This is a 2nd shift Supervisory Role.

Specific Duties and Responsibilities:

• Assist in the formulation of targets for individuals and teams.
• Hire and onboard new employees.
• Answer questions from team and provide guidance and feedback.
• Anticipate escalation and take over calls when needed.
• Devise ways to optimize procedures and keep staff motivated.
• Measure performance with key metrics
• Ensure adherence to policies for attendance, established procedures etc.
• Keep management informed on issues and problems.
• Prepare monthly/annual results and performance reports.

Education & Experience:

• Proven experience as call center supervisor or similar supervisory position
• Experience in customer service is essential.
• Proficient in English; Good knowledge of additional languages will be a definite plus.
• Working knowledge of MS Office
• Tech savvy with knowledge of telephone equipment and relevant computer programs
• Knowledge of performance evaluation procedures
• Outstanding communication and negotiation abilities
• A results-oriented approach
• Excellent organizational and leadership skills
• Ability to work under pressure.

Original Posting:

June 23, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $63,700.00 - $115,150.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About the company

We Are Leidos For 50 years we have been tackling some of the biggest problems that face our nation and our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.