Customer Success Specialist

Greenfly; New York (NY); Remote; USD 50,000 - 110,000; Full time

Job summary

A leading company in the SaaS domain is looking for a Customer Success Specialist to enhance customer engagement using their innovative platform. Ideal candidates should be flexible, organized, and possess excellent communication abilities to thrive in a dynamic startup environment while supporting strategic accounts.

Benefits

Stock options

Great benefits package

Qualifications

• Proven ability to succeed in a fast-paced, startup environment.
• Exceptional written and verbal communication skills.
• A proactive, intentional approach to working with customers.

Responsibilities

• Support customer success leads on highest valued customers.
• Quickly and thoroughly resolve strategic customer tasks.
• Work cross-functionally with tech and product teams.

Skills

Multitasking

Project Management

Communication

Problem-Solving

Organizational Skills

Education

1+ years of customer support or related roles in B2B SaaS

Tools

G-Suite

Salesforce

Zendesk

Atlassian (Jira/Confluence)

Canva

Job description

Get AI-powered advice on this job and more exclusive features.

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Greenfly is seeking an outstanding Customer Success Specialist to support our company's growth. Our enterprise SaaS platform enables the world's biggest sports and media organizations to leverage Greenfly's short-form content ecosystem to capture, organize and share digital media across departments as well as to athletes, broadcasters, talent, and partners.

The ideal candidate for this position is organized, an excellent communicator and a strong multitasker. You have technical experience working behind the scenes for customers, are solutions oriented, and have the ability to manage your time well in a fast paced environment. In this role, your priorities will be to support lead CSMs on our strategic and key accounts, triage customer inquiries and fulfill customer-related tasks.

Job Responsibilities

• Support customer success leads on highest valued customers
• Quickly and thoroughly resolve strategic customer tasks
• Technically set up and maintain strategic customers' platform experiences
• Work cross functionally with tech and product teams to facilitate best in class experience for strategic customers
• Triage customer questions or issues to ensure speedy communication and resolution
• Establish internal best practices to support scalability of efforts
  
  

Requirements

• Excellent multitasker
• Strong project management skills
• Exceptional written and verbal communication skills
• Problem solver
• Organized and methodical approach to accomplishing tasks
• Proven ability to succeed in a fast-paced, startup environment
• Ability to ramp quickly
• A proactive, intentional approach to working with customers
• Experience working in a startup environment
• 1+ years of customer support or related roles in B2B Saas
• Proficient in G-Suite, CRM tools (Salesforce/ Totango/ Hubspot), Zendesk, Atlassian (Jira/ Confluence), Canva, and similar marketing technology or Saas platforms
• Flexible hours to provide customer coverage
  
  

Benefits

• Hourly Rate: $18-22/ hour
• Stock options
• Great benefits package
• This full-time position is fully remote in the New York and Los Angeles metro area
• You may visit our Santa Monica, California HQ and/or New York sales office occasionally
• Must be legally eligible to work in the USA
• Greenfly is an equal opportunity employer; we celebrate different opinions and points of view and we believe that diversity drives innovation

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Greenfly by 2x

Get notified about new Customer Success Specialist jobs in New York, NY.

New York, NY $90,000 - $110,000 6 days ago

New York, NY $50,000 - $60,000 2 weeks ago

New York City Metropolitan Area
$80,000.00
-
$95,000.00
5 hours ago

Enterprise Customer Success Manager (Salesforce Certified)

New York, NY
$80,000.00
-
$110,000.00
15 hours ago

Implementations and Customer Success Specialist

New York, NY
$75,000.00
-
$105,000.00
2 months ago

New York, NY
$90,000.00
-
$100,000.00
1 month ago

New York, NY
$105,000.00
-
$115,000.00
2 days ago

New York, NY
$65,000.00
-
$72,000.00
3 weeks ago

Customer Success Analyst - Contract (6 months)

Newark, NJ
$100,000.00
-
$120,000.00
15 hours ago

Newark, NJ $100,000 - $120,000 7 hours ago

New York, NY $140,000 - $165,000 1 month ago

New York, NY $75,000 - $125,000 1 week ago

Customer Success Manager (New York City Metro Area)

New York City Metropolitan Area $99,000 - $116,000 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.