Sales & Customer Success Associate

XRHealth; Needham (MA); Remote; USD 70,000 - 95,000; Full time

Job summary

XRHealth is on a mission to redefine healthcare delivery with immersive VR and digital health technology. We are seeking an experienced Sales & Customer Success professional to manage the full sales cycle and ensure high customer satisfaction while making a real impact on patient care. Join us in our innovative, fast-paced environment in this remote role with opportunities for professional growth and great benefits.

Benefits

3 weeks of PTO in year 1

Comprehensive health insurance

Paid parental leave

401k plan

Qualifications

• 3+ years of experience in B2B sales and/or customer success in healthcare.
• Proven experience working with startups.
• Comfortable working remotely.

Responsibilities

• Own and drive the full sales cycle from lead generation to closing deals.
• Support onboarding and provide ongoing customer success management.
• Track, analyze, and report sales and success metrics using internal tools.

Skills

Communication

Relationship-building

Proactivity

Team Player

Customer Success Management

B2B Sales

Tools

CRM tools

Job description

About XRHealth:
At XRHealth, we’re redefining how healthcare is delivered. Using immersive virtual reality (VR) and digital health technology, we empower patients and providers with cutting-edge therapeutic tools that are accessible, engaging, and effective. As we expand across the US, we’re seeking an energetic, driven, and experienced Sales & Customer Success professional to join our mission-driven team.

Who You Are:
You’re a proactive, self-starting team player who thrives in a fast-paced, startup environment. You’re passionate about healthcare innovation and have a proven track record of driving B2B sales and building long-term relationships with customers. You enjoy being hands-on with clients and helping them succeed while pushing sales goals forward.

Key Responsibilities:

• Own and drive the full sales cycle – from lead generation to closing deals – primarily with healthcare providers, clinics, and strategic partners
• Support onboarding and provide ongoing customer success management to ensure high satisfaction, engagement, and retention
• Collaborate with the product and operations team to tailor solutions that meet the evolving needs of customers
• Track, analyze, and report sales and success metrics using CRM and internal tools
• Represent XRHealth in webinarsanddemos, with clarity, confidence, and professionalism
• Provide feedback from the field to inform go-to-market strategies and product improvements

Requirements:

• 3+ years experience in B2B sales and/or customer success, preferably in healthcare, MedTech, or digital health
• Proven experience working in or with startups
• Excellent communication and relationship-building skills
• Comfortable working remotely and across time zones
• Familiarity with CRM tools (e.g., HubSpot, Salesforce)
• A "builder" mindset – you’re not afraid to roll up your sleeves and get things done

Bonus Points:

• Experience selling SaaS or medical device products
• Background in DME, RTM, or health reimbursement models
• Passion for virtual reality or digital therapeutics

What you will find if you join:

• A chance to bring your daily effort and energy to a positive and real impact solution for society
• The opportunity to work in a fast-growing industry, with a leading company in virtual reality for healthcare
• A culture of innovation, with constant opportunities to build and shape new products and processes
• A diverse and global environment with professional growth and personal development opportunities
• Benefits including 3 weeks of PTO in year 1, comprehensive health insurance, paid parental leave, 401k plan, and more

This is a remote role, currently open to candidates residing in MA, CT, TN, or KY. Applicants outside of CA, CO, WA, and NY may still apply.
XRHealth is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be considered for employment without regard to gender, age, nationality, ethnic origin, religion, sexual orientation, disability, or any other characteristic protected by law.