Call Center Manager: Revenue, CSAT & Growth Leader

Energy Innovation Corp; Lynnwood (WA); On-site; USD 116,000 - 182,000; Full time

Benefits offered by this job

Health coverage

Conference budgets

Promotion from within

Job summary

TechSphere in Lynnwood, WA is seeking a Call Center Manager to own KPI-driven programs and lead customer engagement initiatives. You will manage paid search, social, and email programs end-to-end while optimizing spend against revenue targets, and support AEs with prospecting and follow-up strategy.

Bring 8 years of experience, composure under pressure, and hands-on CSAT reporting expertise. The role offers a compensation range of $116,000 to $182,000 plus health coverage, conference budgets,

Qualifications

• The composure to deliver bad news early and clearly.
• 8 years of learning when to trust the process and when to break it.
• Hands-on experience with modern CSAT Reporting workflows and tooling.
• Strong time-management skills and a bias toward action.

Responsibilities

• Set and monitor KPIs tied to revenue, retention, and acquisition cost.
• Manage paid search, social, and email programs end to end.
• Analyze campaign metrics and optimize spend against revenue targets.
• Manage event sponsorships and lead-capture programs across Lynnwood, WA.
• Support manager account executives with prospecting and follow-up strategy.
• Prospect via cold calls, emails, and social selling to fill the freelance pipeline.

Job description

TechSphere in Lynnwood, WA is seeking a Call Center Manager to own KPI-driven programs and lead customer engagement initiatives. You will manage paid search, social, and email programs end-to-end while optimizing spend against revenue targets, and support AEs with prospecting and follow-up strategy.

Bring 8 years of experience, composure under pressure, and hands-on CSAT reporting expertise. The role offers a compensation range of $116,000 to $182,000 plus health coverage, conference budgets,