Call Center Manager

Commerce Advantage Group; Duluth (MN); On-site; USD 83,000 - 123,000; Full time

Benefits offered by this job

Mentorship

Benefits

Duluth flexibility

Job summary

Commerce Advantage Group in Duluth, MN is seeking a freelance Call Center Manager who thrives on quota-driven challenges. You will own the customer journey from inquiry to resolution, lead go-to-market efforts for local product launches, and build plans that expand coverage across the Duluth area.

The role rewards bold communication, stakeholder alignment, and data-driven decision making. Expect mentorship, competitive benefits, and the flexibility that makes a freelance schedule work, with an

Qualifications

• The diplomacy to align stakeholders who don't agree yet.
• A communicator who can disagree without making it personal.
• Sound instincts for reading a room you've never been in before.
• Equal parts Five9 depth and Innovation curiosity.

Responsibilities

• Bridge Email Support reporting and the story your CMO needs to hear
• Lead fast-growing go-to-market efforts for products launching in MN
• Carry the booth conversation past small talk into next steps
• Build territory plans that maximize coverage across Duluth, MN
• Stand up an Email Support-driven scoring model the whole team believes
• Run the manager account like it's the only one that matters
• Segment audiences and personalize outreach to lift response rates

Skills

Diplomacy

Communication

Reading a room

Five9 depth

Tools

Five9

Job description

For the Call Center Manager who loves a quota and a challenge, this freelance role delivers both in equal measure. The center of gravity here is ownership — $83,000 - $123,000 and a freelance schedule orbit it, and 8 years gets you in the door.

Key Responsibilities

• Bridge Email Support reporting and the story your CMO needs to hear
• Lead fast-growing go-to-market efforts for products launching in MN
• Carry the booth conversation past small talk into next steps
• Build territory plans that maximize coverage across Duluth, MN
• Stand up an Email Support-driven scoring model the whole team believes
• Run the manager account like it's the only one that matters
• Segment audiences and personalize outreach to lift response rates

What You'll Bring

• The diplomacy to align stakeholders who don't agree yet
• A communicator who can disagree without making it personal
• Sound instincts for reading a room you've never been in before
• Equal parts Five9 depth and Innovation curiosity

What began as two engineers and a whiteboard in Duluth is now Commerce Advantage Group, a bias-to-action team obsessed with getting Intercom right. Growth budgets at Commerce Advantage Group are generous because a sharper Email Support you means a stronger team.

At Commerce Advantage Group, $83,000 - $123,000 is just the opener; the mentorship, benefits, and Duluth, MN flexibility are where the offer gets good.

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