Call Center Leader: Build, Scale & Drive Revenue

occidentalroofing; Tucson (AZ); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

PTO

Company expense card

Professional development opportunities

Job summary

Occidental Roofing is seeking an experienced Call Center Manager to design and lead a brand-new call center that drives revenue growth and customer trust. You will create systems, assemble a high-performance team, and implement processes for lead generation and outstanding support.

Requirements include a Bachelor’s in Sales/Marketing or related field, 3+ years in sales, and 2+ years in managing a call center or inside sales team.

Qualifications

• Bachelor’s degree in Sales, Marketing, or a related field with demonstrated sales exposure.
• 3+ years of experience in sales (cold calling or customer support).
• 2+ years of experience managing a call center or inside sales/customer service team.
• Proven track record in developing lead generation strategies with measurable results.
• Strong leadership experience in hiring, training, and team motivation.
• Demonstrated success in customer support operations.
• Proficiency with call center software and CRMs (e.g., Salesforce, HubSpot, or similar tools).
• Expert in KPI tracking, analysis, and performance improvement.
• Outstanding communication and problem-solving abilities.

Responsibilities

• Build and optimize operations for a high-performing outbound call center.
• Develop and execute strategies for lead generation and appointment scheduling.
• Ensure excellence in customer interactions and timely resolution.
• Build, train, and motivate a team focused on lead generation and satisfaction KPIs.
• Establish and track KPIs for call quality, lead conversion, and resolution times.
• Create workflows, scripts, and reporting tools for consistency and efficiency.
• Collaborate with sales, operations, and leadership to align call center objectives.

Skills

Leadership

Communication

Problem-solving

Team motivation

Strategic thinking

Bilingual English/Spanish

Education

Bachelor’s degree in Sales or Marketing or related field

Tools

Salesforce

HubSpot

CRM software

Job description

Occidental Roofing is seeking an experienced Call Center Manager to design and lead a brand-new call center that drives revenue growth and customer trust. You will create systems, assemble a high-performance team, and implement processes for lead generation and outstanding support.

Requirements include a Bachelor’s in Sales/Marketing or related field, 3+ years in sales, and 2+ years in managing a call center or inside sales team.