Call Center Lead

Bath Planet; Carlisle (Cumberland County); On-site; USD 27,000 - 46,000; Full time

Benefits offered by this job

Paid training provided

Career growth opportunities

Performance bonuses

Supportive team environment

Job summary

Focal Point Remodeling in Harrisburg, PA is seeking a Call Center Lead to manage in-office communications and coordinate home consultations. You will supervise outbound and inbound calls, ensuring a smooth customer experience and accurate CRM data.

Ideal candidates have call center or sales experience, strong communication skills, and a proactive, reliable attitude. In-office role with weekly pay and performance bonuses, plus paid training and growth opportunities.

Qualifications

• Previous call center, customer service, telemarketing, or sales experience preferred.
• Strong communication and customer service skills.
• Comfortable speaking with customers over the phone.
• Basic computer and data entry skills.
• Positive attitude, dependable, and goal-oriented.
• Ability to multitask in a fast-paced office environment.

Responsibilities

• Contact homeowners to schedule free in-home consultations.
• Answer inbound calls generated through our marketing campaigns.
• Follow a proven script while building rapport with customers.
• Overcome objections and qualify prospective homeowners.
• Schedule appointments for our sales representatives.
• Enter and update customer information in our CRM.
• Confirm appointments and complete follow-up calls.
• Maintain accurate records and reports.

Skills

Call center

Customer service

Telemarketing

Sales

Communication

CRM

Tools

CRM

Job description

Call Center Lead

$600–$1,000 Per Week + Performance Bonuses | In-Office Position

Location: Harrisburg, PA

Focal Point Remodeling is looking for an energetic and motivated Call Center Lead to join our growing team in Harrisburg, PA.

If you enjoy talking with people, have strong customer service skills, and thrive in a fast-paced office environment, this is a great opportunity to build a rewarding career with one of the fastest-growing bath remodeling companies in the industry.

Why Join Focal Point Remodeling?

• Earn $600–$1,000 per week, plus performance bonuses
• In-office position in Harrisburg, PA
• Paid training provided
• Career growth opportunities
• Supportive team environment
• Help homeowners improve their homes with high-quality remodeling solutions

What You’ll Do

• Contact homeowners to schedule free in-home consultations.
• Answer inbound calls generated through our marketing campaigns.
• Follow a proven script while building rapport with customers.
• Overcome objections and qualify prospective homeowners.
• Schedule appointments for our sales representatives.
• Enter and update customer information in our CRM.
• Confirm appointments and complete follow-up calls.
• Maintain accurate records and reports.

What We’re Looking For

• Previous call center, customer service, telemarketing, or sales experience preferred.
• Strong communication and customer service skills.
• Comfortable speaking with customers over the phone.
• Basic computer and data entry skills.
• Positive attitude, dependable, and goal-oriented.
• Ability to multitask in a fast-paced office environment.

If you're ready to join a growing company where your hard work is recognized and rewarded,