Call Center Lead

Bath Planet; Harrisburg (Dauphin County); On-site; USD 27,000 - 46,000; Full time

Benefits offered by this job

Paid training

Performance bonuses

In-office position

Job summary

Focal Point Remodeling in Harrisburg, PA is seeking a proactive Call Center Lead to oversee daily inbound and outbound communications and coach a small team. You will follow a proven script, manage CRM data, and schedule in-home consultations to support our sales force.

The ideal candidate has call center or customer service experience, strong communication skills, and a results-driven attitude. This in-office role offers paid training, bonus opportunities, and growth within a fast-growing home

Qualifications

• Experience in call centers or customer service roles.
• Strong communication and interpersonal skills.
• Comfortable handling high call volumes.
• Proficient with data entry and basic computer skills.

Responsibilities

• Contact homeowners to schedule free in-home consultations.
• Answer inbound calls generated through marketing campaigns.
• Follow a proven script while building rapport with customers.
• Overcome objections and qualify prospective homeowners.
• Schedule appointments for sales representatives.
• Enter and update customer information in our CRM.
• Confirm appointments and complete follow-up calls.
• Maintain accurate records and reports.

Tools

CRM software

Job description

Call Center Lead

$600–$1,000 Per Week + Performance Bonuses | In-Office Position

Location: Harrisburg, PA

Focal Point Remodeling is looking for an energetic and motivated Call Center Lead to join our growing team in Harrisburg, PA.

If you enjoy talking with people, have strong customer service skills, and thrive in a fast-paced office environment, this is a great opportunity to build a rewarding career with one of the fastest-growing bath remodeling companies in the industry.

Why Join Focal Point Remodeling?

• Earn $600–$1,000 per week, plus performance bonuses
• In-office position in Harrisburg, PA
• Paid training provided
• Career growth opportunities
• Supportive team environment
• Help homeowners improve their homes with high-quality remodeling solutions

What You’ll Do

• Contact homeowners to schedule free in-home consultations.
• Answer inbound calls generated through our marketing campaigns.
• Follow a proven script while building rapport with customers.
• Overcome objections and qualify prospective homeowners.
• Schedule appointments for our sales representatives.
• Enter and update customer information in our CRM.
• Confirm appointments and complete follow-up calls.
• Maintain accurate records and reports.

What We’re Looking For

• Previous call center, customer service, telemarketing, or sales experience preferred.
• Strong communication and customer service skills.
• Comfortable speaking with customers over the phone.
• Basic computer and data entry skills.
• Positive attitude, dependable, and goal-oriented.
• Ability to multitask in a fast-paced office environment.

If you're ready to join a growing company where your hard work is recognized and rewarded,