Call Center Jobs Near You

Dean McCrary Mazda; Mobile (AL); Hybrid; USD 30,000 - 38,000; Full time

Job summary

Dean McCrary Mazda in Mobile, AL is seeking an in-store call-center associate to handle inbound calls, routing them to the correct departments and delivering friendly service.

You will book service appointments, answer questions about inventory and processes, and follow up on calls that aren’t resolved on the first contact. This is an on-site role on the I-65 Service Road, not a remote position.

Qualifications

• Clear phone manners and note-taking are essential.
• Patience with frustrated callers is important.
• Curiosity about the store helps you route calls correctly.

Responsibilities

• Answer inbound calls and route them properly to the right department.
• Take service and sales enquiries, book and confirm appointments.
• Follow up on calls that were not resolved first time.

Skills

Clear phone manner

Accurate note-taking

Customer service

Job description

Phone work inside a dealership rather than in a call centre - the people you book are people you can go and find in the building.

People search for "call center" and mean phone work. At a single-store dealership that work is inside the building, which changes it a good deal.

What the Work Is

Answering the store's inbound calls and routing them properly, taking service and sales enquiries, booking and confirming appointments, and following up on calls that were not resolved first time.

What You Bring

A clear phone manner and accurate note-taking. Patience with people who are frustrated, because some calls start that way. Enough curiosity about the store to learn who actually handles what.

Who It Suits

Somebody who wants phone work with a floor attached. If a caller needs a person rather than a department, you can walk over and get one, which is not true in a remote call centre.

Want to see where the work happens before you ask about a role?

The difference between this and a remote contact centre is proximity: the service drive, the parts counter and the sales floor are all in the same building, so a call that needs a real answer can get one instead of a promise to call back.

Routing a call properly is most of the job

Most dealership complaints start with a call that went to the wrong place. Knowing the four departments and what each actually handles is the skill that makes this role work.

Role Questions

Is this remote?

No. The role is at the store on the I-65 Service Road in Mobile.

Do I need automotive knowledge?

Not to start. You will pick up enough to route a call correctly quickly, and the departments are next door when you are not sure.

What kind of calls come in?

Service bookings, questions about vehicles in stock, parts enquiries and paperwork questions for the business office - roughly in that order.

What does this role pay, and what does it come with?

That is a conversation rather than a line on a web page, and it depends on the role and on your experience. We would rather discuss it properly than publish something that turns out not to apply to you.