Call Center Donor Scheduler

Vitalant; Spokane (WA); On-site; USD 22,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K + 5% company match

Tuition assistance up to $5k per year

Free basic life and AD&D insurance

Free short- and long-term disability

Paid time off

Employee Resource Groups

Recognition and perks

Job summary

Vitalant in Spokane, WA is seeking a Recruitment Coordinator to support our lifesaving mission by engaging donors, scheduling donations, and coordinating at fixed-site locations.

The role requires a high school diploma or GED and customer service experience; you’ll partner with teams to recruit, train new staff, and deliver exceptional donor experiences. Schedule Tue-Sat, 9–5:30, with comprehensive benefits and growth opportunities.

Qualifications

• High School Diploma or GED required.
• Six months experience in customer service.
• Two years of customer service experience preferred.
• Proficient computer skills.

Responsibilities

• Enhance the donor experience by providing excellent customer service.
• Collaborate on specialized calling projects, to include conversions, reminders calls and engaging first time donors.
• Support blood centers by implementing innovative recruitment strategies, managing donor scheduling, and offering expertise on eligibility and donation requirements.
• Contribute to the onboarding of new hires and conduct refresher training to both new and existing staff.

Skills

Customer service

Education

High School Diploma or GED

Job description

Job Overview

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide. Work Shift (if applicable): Shift 1 (United States of America) Job Description: Vitalant is seeking a Recruitment Coordinator dedicated to making a positive difference. If you are customer-focused and impact-inspired to helping others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead – together.

Your impact as a Recruitment Coordinator is vital. Support Vitalant's life saving mission by actively engaging with our donors to schedule their next blood donation. Serving as a front-line hero, you play a pivotal role in achieving recruitment goals and coordinating donations at fixed site locations for present, past, and new donors making their next crucial blood contributions.

Job Details

Schedule: Tuesday- Saturday 9-5:30 pm

Location: 210 WS Cataldo Avenue, Spokane, WA 99201

Location: 210 West Cataldo Avenue Spokane, WA 99201 #CSRAD

Compensation

Compensation $17.13 to $18.00 an hour Salary is commensurate with a candidate's experience, qualifications, skills, and geographic location.

Start date: 9-28-2026

Benefits

Our comprehensive total rewards support you, your family, and your future with

• Medical, dental, and vision insurance
• 401K + 5% company match
• Tuition assistance up to $5k per year
• Free basic life and AD&D insurance
• Free short-and-long-term disability insurance
• Paid time off
• Employee Resource Groups
• Recognition and perks

Responsibilities

• Enhance the donor experience by providing excellent customer service.
• Collaborate on specialized calling projects, to include conversions, reminders calls and engaging first time donors.
• Support blood centers by implementing innovative recruitment strategies, managing donor scheduling, and offering expertise on eligibility and donation requirements.
• Contribute to the onboarding of new hires and conduct refresher training to both new and existing staff.

Qualifications

• High School Diploma or GED required
• Six months experience in customer service
• Two years of customer service experience preferred
• Proficient computer skills

Contact

Contact Information: [e-mail]

Company Overview

Vitalant is one of the nation's largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned reserach. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. and host approximately 60,000 blood drives annually.

Vitalant is an equal employment/affirmative action employer.

If you need accommodation for any part of the employment process because of a medical condition or disability, please send us an email to [e-mail] to let us know the nature of your request.