Call Center Customer Service Specialist (Remote)

Thrivas; Lutz (FL); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits after probation

Overtime available

Remote work

Job summary

Thrivas is hiring multiple Customer Service Representatives for a full-time call center role in the United States. You will answer incoming calls, greet clients, and determine if accounts exist or need to be created, enabling efficient appointment scheduling for carpet and upholstery cleaning teams.

You will perform data entry, notate services, collect payment information, and follow up with customers to ensure satisfaction.

Qualifications

• Experience in customer service is preferred.
• Comfortable handling phone-based support with professionalism.
• Ability to perform data entry and maintain customer accounts.

Responsibilities

• Answer incoming calls and greet clients.
• Determine whether callers have used services before by locating or creating accounts.
• Schedule appointments for cleaning technicians and note services to be offered.

Skills

Customer service

Phone support

Data entry

Account maintenance

Tools

CRM software

Data entry systems

Job description

A commercial and residential cleaning company is currently hiring multiple Customer Service Representatives. This is a full time position Monday through Friday. Remote work and overtime available for evenings and weekends. Overtime is not required. The position will provide full benefits after the successful completion of a probationary period.

The call center is focused on scheduling appointments from callers that need specialized carpet cleaning or upholstery services for either residential or commercial properties. The Call Center Customer Service Specialist is responsible for answering incoming calls, greeting clients, determining if they have used the services before by looking up location information or creating a new account for the property. Applicants must be comfortable providing customer service on the phone while performing data entry or account maintenance.

Creating accounts, scheduling appointments for cleaning technicians to arrive at facility and notate services to be offered; full cleaning of how many rooms or square footage, spot cleaning, upholstery cleaning or additional services. Make special notes from property owners regarding animals on site, furniture to be moved, gate or security codes, etc. Collect payment information over the phone. The CSR also makes follow-up outbound calls to customers to ensure the service met their expectations, make any adjustments necessary, etc.