Call Center Customer Service Representative

Burjline Builders; Kansas City (MO); On-site; USD 41,000 - 55,000; Full time

Job summary

Thebes USA, the U.S. division of Thebes Consult, is seeking a dedicated and professional Call Centre Customer Service Representative. This Full-Time role is based in Texas City, Texas, United States.

You will be the first point of contact for clients, delivering exceptional service and support across communications channels. Key responsibilities include handling inbound/outbound calls, providing accurate information on advisory services, maintaining CRM records, scheduling appointments, and

Qualifications

• Proven experience in a customer service or call centre environment.
• Excellent verbal and written communication skills with a professional telephone manner.
• Familiarity with CRM software is highly desirable.

Responsibilities

• Serve as the primary point of contact for clients via calls.
• Respond promptly to enquiries via telephone, email, and other channels.
• Provide clear information about the firm's advisory services.
• Address and resolve client issues to maintain high satisfaction.
• Escalate complex queries to legal, regulatory, or investment consultants.
• Maintain records of client interactions in the CRM system.
• Assist with scheduling appointments and consultations.
• Uphold client confidentiality and data protection standards.
• Contribute to team goals by completing related tasks.

Skills

Customer service experience

Verbal communication

Written communication

Tools

MS Office Suite

CRM software

Job description

Job Overview

Thebes USA, the U.S. division of Thebes Consult, an international advisory and consulting firm, is seeking a dedicated and professional Call Centre Customer Service Representative. As a specialist in legal, regulatory, investment, and compliance advisory services, we are looking for an individual to be the first point of contact for our valued clients. This is a Full-Time position based in Texas City, Texas, United States. The successful candidate will play a crucial role in upholding our commitment to exceptional client service and support.

Salary

$30 - $40 USD per hour

Responsibilities

• Serve as the primary point of contact for clients, handling inbound and outbound calls with the utmost professionalism.
• Respond promptly and accurately to client enquiries received via telephone, email, and other communication channels.
• Provide clear information regarding the firm's specialised advisory services.
• Address and resolve client issues or complaints efficiently, ensuring a high level of client satisfaction.
• Escalate complex or technical queries to the appropriate legal, regulatory, or investment consultants.
• Maintain precise and comprehensive records of all client interactions within the company's CRM system.
• Assist with scheduling appointments and consultations between clients and our advisory team.
• Uphold client confidentiality and data protection standards at all times.
• Contribute to team efforts by accomplishing related results as needed.

Qualifications

• Proven experience in a customer service, client relations, or call centre environment, preferably within a professional services firm.
• Exceptional verbal and written communication skills, with a clear and professional telephone manner.
• Strong interpersonal skills with an ability to build rapport with a diverse range of clients.
• Excellent problem-solving capabilities and the ability to remain calm under pressure.
• Proficient in the use of MS Office Suite; experience with CRM software is highly desirable.
• A high degree of accuracy and meticulous attention to detail.
• A proactive and positive attitude with a strong work ethic.
• An understanding of or interest in the legal, financial, or compliance sectors would be a distinct advantage.