Customer Success Associate

Wolters Kluwer; Dallas (TX); On-site; USD 34,300 - 57,400; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k)

Tuition Assistance Plan

Paid Parental Leave

Job summary

Wolters Kluwer is seeking dynamic Customer Success Associates in Dallas, Texas. This role involves delivering professional service to our clients, managing high volumes of requests, and building positive customer relationships. Candidates should have a Bachelor’s degree or equivalent experience, with at least two years in B2B customer service.

Compensation ranges from $34,300 to $57,400 USD, complemented by a variety of benefits including medical, dental, and tuition assistance.

Qualifications

• Minimum of two years of consultative customer service experience.
• Ability to manage high volumes of requests efficiently.
• Experience in generating add-on sales revenue.

Responsibilities

• Deliver professional service to customers via verbal and written communication.
• Provide consultative service to understand customer needs.
• Project manage customer requests to ensure timely responses.
• Develop positive relationships with customers.

Skills

B2B client service experience

Strong organizational skills

Analytical skills

Proficiency in Microsoft Office

Education

Bachelor’s degree or equivalent experience

Tools

SalesForce

Job description

We are currently seeking dynamic Customer Success Associates to join our growing teams across the country. CT Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal compliance responsibilities.

Responsibilities

• Deliver prompt and professional service to our customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications.
• Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance.
• Proactively manage the full‑life cycle of the order process and drive cross‑selling opportunities to promote additional offerings to meet our customer needs.
• Project manage, organize and prioritize high volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate response to customers.
• Manage your own customers and customer escalations and work across Customer Service function to complete or resolve customer requests.
• Develop and maintain positive working relationships with customers and other key partners.
• Strive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning.

Qualifications

• Bachelor’s degree from an accredited college/university or equivalent B2B client service experience.
• Strongly preferred minimum of two years of business‑to‑business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry.

Preferred Knowledge, Skills or Abilities

• Strong organizational, time management and multi‑tasking skills.
• Ability to absorb product knowledge quickly and process information to apply to customer needs.
• Ability to make sound business decisions and exercise discretion and judgment.
• Experience generating add‑on sales revenue preferred.
• Strong analytical and problem‑solving skills.
• Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook.

Compensation

$34,300.00 - $57,400.00 USD

Benefits

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.