Customer Service Representative - Remote / Entry Level

Jobsultant Solutions; Buffalo (NY); Remote; USD 32,000 - 42,000; Full time

Job summary

A customer service firm is seeking an Entry Level Customer Service Representative for a 100% remote position. The role includes serving as the first contact for customer inquiries, managing customer information efficiently, and utilizing sales techniques to promote additional services. Ideal candidates should possess a BA/BS or an Associate's Degree along with two years of experience. This is a great opportunity for candidates looking to grow in a collaborative environment.

Qualifications

• Two years of experience in a call center environment.
• Experience in high-end retail, travel, hospitality, or embassy/consulate is a plus.
• Fluency in English with strong communication skills.
• Adaptable to changing situations and proactive.
• Proficient with computer software and systems; quick to learn.

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Process and manage customer information efficiently.
• Provide customer service and use sales techniques.
• Maintain customer records in a proprietary database; ensure accurate data entry and timely notes and documents.
• Offer customer service and sales techniques to retain customers and inform them about added-value products.
• Handle a busy, fast-paced environment; manage multiple tasks and navigate systems simultaneously.
• Represent company values and adhere to standards; strive to meet team and personal performance metrics.
• Other duties as delegated.

Skills

Collaboration

Communication

Problem-solving

Organization and Execution

Initiative

Adaptability

Knowledge retention

Education

BA/BS or Associate's Degree with two years' experience

Job description

Customer Service Representative - Remote / Entry Level

Jobst Consultant Solutions • Buffalo, NY, United States

Responsibilities And Also Duties

Serve as 1st aspect of get in touch with to customer queries, providing in-depth info on accessible companies that straighten along with needs, assisting the customer in creating educated selections. Analyses customer requests and also brings in referrals based on particular trip necessities, ensuring reasonable assumptions that advertise a devoted customer base.

Takes possession of method as well as proactively corresponds along with consumer; deals with concerns; adapts interaction strategy to align with client requirements; works collaboratively around teams if you want to instil consumer assurance and also build support.

Keeps abreast of all product/service improvements, unit updates, and adjustments to requirements, optimizing performances as well as performance.

Understands journey document needs; takes advantage of resources and also sources to guarantee dependable as well as well-timed handling. Promotes absolute best practices and quality control, complies with plans and procedures, and also supports standards of work to make sure conformity.

Maintains consumer records in proprietary data bank, taking advantage of system functions to ensure correct submitting of information that makes the most of performance. Monitors have job and preserves upgraded client profile page with well-timed article of notes, support documents, and also communications.

Offers customer service and also uses sales techniques to preserve consumers; informs clients concerning added-value products that may help them.

Master a busy, powerful workplace. Carry out numerous activities and also browse devices all at once.

Represents our values as well as extreme degree of expertise by means of constantly sticking to CIBT's Client Dedication, Standards of Job, as well as synergy; tries to fulfill team and also personal functionality steps.

Other duties as delegated.

EXPERTISES:

• Unity: teaming up with individuals.
• Interaction: offering and corresponding info
• Concern resolving: analyzing, creating as well as mentioning, suggesting solutions, comprehending customer's necessities.
• Organizing and Executing: delivering results as well as conference consumer desires, preparing and arranging.
• Effort: taking ownership of client relationship, seeking information, taking timely action.
• Adapting and Coping: conforming as well as replying to change, coping with stress as well as setbacks.
• Knowledge: learning our systems, items and procedure, keeping abreast of governing improvements.

EDUCATION AND LEARNING/ INSTRUCTION AND ALSO EXPERTISE:

• BA/BS or even Representatives Degree and two years' adventure or equal combo.
• Previous expertise doing work in a phone call facility atmosphere
• Strongly preferable: adventure in high-end retail, traveling, hospitality, or embassy/consulate connections

EXPERTISE, SKILLS, CAPACITIES:

• Fluent in English with tough communication as well as social capabilities: very clear composed as well as verbal interaction along with shown understanding of interaction strategies and also types; articulate precisely and briefly in a qualified and also congenial manner without jargon or even intricate language. Very desirable: facility in 2nd language.
• Exceptional business and time management abilities: adhere to deadlines and adjust to transforming conditions; handle high volume while sustaining exceptional focus to detail; screen very own job and self-edit.
• Capacity to issue deal with; analyse relevant information and also administer know-how as well as deliver solutions.
• Able to adapt to transforming situations and also focus on work as needed. Go-getter along with desire to reveal ownership and commitment to job.
• Proficiency with computer software application, capacity for discovering new systems and commitment to information stability.

WORKING CONDITIONS AND ALSO LOCATION:

Workplace environment: visibility to personal computer monitors, operating very closely along with others in an open workplace environment.

This position would be one hundred% remote/work coming from house.

BODILY NEEDS:

• Sharp-sightedness; capacity to check out pc display for full change, about 8 hours.
• Sitting for lengthy time frame.
• Manual dexterity for working a computer system, keyboard as well as mouse.
• Promoting working a phone with capacity to impart thorough details accurately and also clearly.