Collections Specialist

Austincc; Fishers, Northern (IN, KY); Hybrid; USD 42,000 - 102,000; Full time

Benefits offered by this job

Generous PTO

Floating holidays

Medical, dental, vision insurance

401k with employer match

Flexible hybrid work arrangements

Paid parental leave

Job summary

Austincc in Fishers, IN is seeking a Customer Engagement Specialist to address overdue accounts and discuss repayment options. You will make and receive calls, provide exceptional customer service, and guide customers toward feasible payment plans.

You will document all interactions and maintain accurate records while meeting quality, compliance, and productivity targets. The role combines office work with flexible days working from home as schedules allow.

Qualifications

• Empathy while being assertive to achieve outcomes.
• Meet and exceed quality goals, compliance regulations and productivity targets.
• Strong interpersonal, communication and listening skills.
• Build relationships with customers by offering repayment programs.
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Responsibilities

• Make and receive calls to discuss repayment options.
• Provide exceptional customer service and encourage payments.
• Document interactions, payments, and repayment plan enrollments.
• Maintain accurate records of customer communications.

Skills

Empathy & assertiveness

Interpersonal communication

Negotiation & influence

Relationship building

Quality/compliance focus

Education

High school diploma or equivalent

Some college coursework in business

Tools

Microsoft Office Suite

Job description

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• Customer Engagement:Make and receive customer calls to address overdue accounts and discuss repayment options.
• Customer Experience:Provide exceptional service while encouraging customers to make payments on their past due accounts.
• Documentation:Accurately record customer interactions, including communication logs, payments, repayment plan enrollments, and other important information.

Qualifications and Skills:

• Ability to demonstrate empathy while being assertive to achieve the required outcome.
• Meet and exceed quality goals, compliance regulations and productivity targets individually and team environment.
• Strong interpersonal, communication and listening skills.
• Build meaningful relationships with our customers by offering repayment programs while gathering information to understand their financial situation.
• Excellent negotiating, probing, influencing and resourcefulness skills.

Compensation:

• This role offers a base pay of $20 per hour, plus monthly incentives of up to $5,000 based on performance.

Location:

• Fishers, IN

What we’re looking for:

• Professionalism:Serve as the welcoming and friendly voice for our customers.
• Energetic and Driven:Bring enthusiasm and a positive attitude to every interaction.
• Tech Savvy:Possess basic computer skills and experience with the Microsoft Office Suite.
• Flexible Work Environment:Ability to work in the office with the flexibility to work from home on some days.
  • The first 60 days of employment you are required to work in the office with a schedule of 8 a.m. - 5 p.m. Monday through Friday.
  • Schedule assignments are based on performance rankings. Employees will participate in a schedule bid process where higher performance rankings provide priority in selecting preferred shifts. Shift bids take place every 6 months.
  • Schedules options upon availability are: 8am-5pm, 10am-7pm and 12pm-9pm
  • You would work the same schedule Mon-Friday.
• Education & Experience: Experience in customer service and or collections related roles. High school diploma or equivalent, some college coursework in business related fields preferred.

Feeling your best helps you do your best:

• Generous PTO, Floating Holidays and 12 Federal Holidays observed
• Support for financial-well-being and retirement401k with employer match
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
• Employer paid short-term/long-term disability and basic life insurance
• Flexible hybrid working arrangements.
• Paid parental leave and adoption reimbursement programs
• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
• Tuition Reimbursement and Family Scholarship Programs
• Career development and training opportunities