Call Center Customer Service Representative

firstPRO 360; Georgia; On-site; USD 32,000 - 42,000; Full time

Job summary

firstPRO 360 in the Atlanta metro area is seeking a Customer Service/Call Center Representative to be the first point of contact for external customers across phone, chat and email.

Ideal candidates have 2+ years in a high-volume center, excellent speaking skills, a professional demeanor, and the ability to troubleshoot issues and resolve delivery questions. You must be able to commute to the office five days a week and clear a drug and background screening.

Qualifications

• 2+ years' experience in a high-volume call center.
• Ability to handle ~40 interactions per day across phone, chat and email.
• Must pass drug screen and background check.

Responsibilities

• Provide customer service via phone, chat, and email.
• Troubleshoot issues and resolve delivery problems.
• Answer questions about customer accounts and orders.

Skills

Communication skills

Empathy

Professional demeanor

Positive attitude

Excellent speaking skills

Multi-channel communication

Job description

Job Description

Growing and highly stable company has an immediate need for a Customer Service/Call Center Representative to work as a first responder with external customers. In this role, you must have experience working in a high-volume call center environment, handling around 40 instances a day via phone, chat, and email promptly and professionally. Duties include general customer service, troubleshooting issues, resolving delivery miscues, answering questions about the customer's account, etc. You must be able to clear a drug and background screening.

*Must live in the metro Atlanta area and be able to commute to the office five days a week, working either 8:00 AM–5:00 PM or 9:00 AM–6:00 PM EST.

Requirements

• 2+ years' experience working in a high volume call center environment.
• MUST have excellent speaking skills, professional demeanor, and a positive attitude.
• Can fully clear a 10-panel drug screen and criminal background check.
• Good job stability required; no job hoppers.
• Very patient and empathetic in external customer communication.