Call Center Customer Service Rep

Mega Force; Bennettsville (SC); On-site; USD 22,000 - 25,000; Full time

Job summary

Mega Force Staffing Group in Bennettsville, SC is seeking a hard-working Customer Service Representative to join our growing operation. The role involves working in an office setting handling inbound calls from customers and representatives, and using computer systems to manage orders and quotes.

You should have strong communication skills, a reliable work history, and the ability to manage multiple tasks with deadlines. Valid driver''s license is a plus.

Qualifications

• High school diploma or equivalent.
• Valid driver''s license.
• Customer Service Experience.
• Solid work history that demonstrates reliability.
• Good communication skills written and verbal.
• Have knowledge of standard office equipment and computer programs.
• Submit to Drug Screen, Background Screen, and Credit Check.

Responsibilities

• Provide customer assistance with order management, quote process and back-end support
• Escalate customer issues and resolutions within a timely manner
• Develop strong cross-functional support and interface to ensure success of client
• Follow communication procedures, guidelines, and policies
• Document and maintain established reports
• Take the extra mile to engage with customers
• Ability to complete a high volume of work within deadlines
• Good problem-solving skills

Skills

Customer service experience

Communication skills

Computer skills

Reliability

High volume calls

Education

High school diploma or equivalent

Job description

Customer Service Representative in Bennettsville, SC

We are seeking a hard-working and reliable customer service rep to join our growing operation. In this role, you will work in an office setting interacting with customers/representatives over the telephone. Candidates are required to have strong communication and computer skills, and be able to handle a large volume of inbound customer calls.

Duties and Responsibilities

• Provide customer assistance with order management, quote process and back-end support
• Escalate customer issues and resolutions within a timely manner
• Develop strong cross-functional support and interface to ensure success of client
• Follow communication procedures, guidelines, and policies
• Document and maintain established reports
• Take the extra mile to engage with customers
• Ability to complete a high volume of work within deadlines
• Good problem-solving skills

Requirements and Qualifications

• High school diploma or equivalent
• Valid driver's license
• Customer Service Experience
• Solid work history that demonstrates reliability
• Good communication skills written and verbal
• Have knowledge of standard office equipment and computer programs
• Submit to Drug Screen, Background Screen, and Credit Check
• Pay range $16.00-$18.00