Customer Service Representative

Frank Calandra Jennmar Services; Huger (SC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Wellness credit

Concierge primary care

401k match

Dental plan

Vision plan

Telemedicine

Life insurance

Disability insurance

Job summary

Frank Calandra Jennmar Services in Huger, SC seeks a Customer Service Representative to communicate with customers, employees, and internal operations, ensuring a positive customer experience. The role involves collaborating with the production team, building relationships with staff, and managing cross-functional communication to satisfy customers.

Ideal candidates have experience in customer service or related fields and understand industry-standard practices (EPA, OSHA, HIPAA).

Qualifications

• Previous experience in customer service, sales or related fields.
• Familiarity with EPA, OSHA, HIPAA standards.
• Ability to handle critical information in a professional manner.
• Ability to recognize when problems have been solved and continue to search for new solutions.

Responsibilities

• Interact with customers by phone, email and in person.
• Handle customer service issues in a professional manner.
• Communicate with production team to ensure a positive customer experience.
• Establish and maintain relationships with production staff to facilitate the success of the company.
• Manage the flow of communication between production team and customers to ensure customer satisfaction.
• Identify customer needs when dealing with new or existing customers.
• Continuously improve through feedback to create a more efficient and effective service program.
• Adhere to company policies and procedures.
• Maintain a high level of professionalism in a workplace that is fast paced and sensitive to customer concerns.

Skills

Customer service experience

Regulatory knowledge

Data handling

Problem solving

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Office-810 Huger, SC, US

Job Description:

The Customer Service Representative will play a key role in the success of our company. This position is responsible for communicating with our customers, our employees and our internal operations to ensure a positive customer experience.

Core Responsibilities & Duties:

• Interact with customers by phone, email and in person
• Handle customer service issues in a professional manner
• Effectively communicate with production team to ensure a positive customer experience
• Establish and maintain relationships with production staff to facilitate the success of the company
• Manage the flow of communication between production team and customers to ensure customer satisfaction
• Identify customer needs when dealing with new or existing customers
• Continuously improve through feedback to create a more efficient and effective service program
• Adhere to company policies and procedures
• Maintain a high level of professionalism in a workplace that is fast paced and sensitive to customer concerns

Requirements:

• Previous experience in customer service, sales or other related fields.
• Familiarity with industry standard practices. (EPA, OSHA, HIPAA)
• Ability to handle critical information in a professional manner.
• Ability to recognize when problems have been solved and continue to search for new solutions.

• Excellent benefits include medical with a standard PPO plan with deductibles as low as $1,500 and wellness credit up to $750
• free concierge primary care
• voluntary 401k plan currently matching up to 12%
• voluntary dental and vision plans
• free telemedicine services
• basic life, long and short term disability coverage