Call Center Customer Service Agent

Emerald Logistix; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Emerald Logistix is seeking a motivated Call Center Customer Service Agent to deliver exceptional service and support. You will assist customers with inquiries, resolve issues, and provide information about products. Join a dynamic team focused on customer satisfaction and career growth.

Benefits

Health, dental, and vision insurance options

Paid time off and holidays

Opportunities for career growth and development

Dynamic and collaborative work environment

Qualifications

• Proven experience in a customer service role, preferably in a call center.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat.
• Provide accurate information regarding products and services.
• Resolve customer issues effectively and efficiently.

Skills

Communication

Problem Solving

Critical Thinking

Education

High school diploma or equivalent

Job description

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Job Details

• Department: Emerald Logistix
• Location: Los Angeles, CA
• Compensation: $17.25 - $24.00 / hour
• Job Title: Call Center Customer Service Agent
• Job Type: Full-time

About Us

We are currently seeking a motivated and enthusiastic Call Center Customer Service Agent to join our dynamic team. In this role, you will be the frontline representative of our company, providing exceptional service and support to our valued customers. Your primary responsibilities include assisting customers with inquiries, resolving issues, and providing information about our products and services.

Key Responsibilities

1. Handle incoming customer inquiries via phone, email, and chat.
2. Provide accurate information regarding products and services.
3. Resolve customer issues effectively and efficiently.
4. Document customer interactions and maintain accurate records.
5. Follow up with customers to ensure satisfaction with resolutions.
6. Educate customers about product features and benefits.

Skills, Knowledge, and Expertise

1. High school diploma or equivalent required.
2. Proven experience in a customer service role, preferably in a call center.
3. Strong verbal and written communication skills.
4. Ability to handle difficult situations with professionalism.
5. Proficiency in using computer systems and software applications.
6. Strong problem-solving and critical-thinking abilities.

Benefits

• Opportunities for career growth and development.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• A dynamic and collaborative work environment.