Call Center Customer Service Agent

Hustle Notice Biz; Los Angeles (CA); On-site; USD 36,000 - 46,000; Full time

Job summary

A leading company in customer service is seeking a Call Center Customer Service Agent in Los Angeles. The role involves assisting customers over the phone, resolving inquiries, and ensuring satisfaction. You will handle calls, update records, and collaborate with the team to enhance service strategies. Ideal candidates will have strong communication skills and a background in customer service. Join a supportive environment with opportunities for growth and competitive benefits.

Benefits

Health insurance options

Paid time off and holidays

401(k) plan

Professional development opportunities

Supportive work environment

Qualifications

• 1+ year of experience in customer service or call center environment preferred.
• Bilingual (English/Spanish) is a plus.

Responsibilities

• Handle inbound and outbound calls regarding product information.
• Maintain high customer satisfaction by resolving complaints efficiently.
• Collaborate with team members to improve customer service strategies.

Skills

Communication

Problem Solving

Interpersonal Skills

Education

High school diploma

Associate's or bachelor’s degree

Job description

Job Description

As a Call Center Customer Service Agent at Vibes And Verbs, you will play a key role in assisting customers over the phone, ensuring that their inquiries are answered in a timely, professional, and efficient manner. You will be responsible for providing exceptional service, addressing customer concerns, and assisting with product inquiries to ensure customer satisfaction.

Department Vibes And Verbs Employment Type Full Time Location Los Angeles, CA Workplace type Onsite Compensation $36,000 - $46,000 / year Reporting To

Key Responsibilities

Responsibilities

• Handle inbound and outbound calls with customers regarding product information, inquiries, and issue resolution
• Maintain a high level of customer satisfaction by resolving complaints or concerns efficiently
• Provide accurate information regarding products, services, and promotions
• Update customer records and data in the system
• Assist in processing orders and returns
• Follow company policies and procedures to ensure quality service
• Collaborate with team members and supervisors to improve customer service strategies
• Meet or exceed performance targets, including call handling time and customer satisfaction ratings
  
  

Skills, Knowledge and Expertise

Qualifications

• High school diploma or equivalent required; associate's or bachelor’s degree preferred
• 1+ year of experience in a customer service or call center environment preferred
• Strong verbal communication and interpersonal skills
• Ability to handle challenging customer situations with patience and professionalism
• Excellent problem-solving abilities
• Basic computer skills with the ability to learn new systems quickly
• Bilingual (English/Spanish) is a plus
  
  

Benefits

Benefits:

• Competitive salary with opportunities for performance-based raises
• Professional development and growth opportunities within the company
• Health insurance options
• Paid time off and holidays
• 401(k) plan
• A positive, supportive, and inclusive work environment
  
  

About Hustle Notice Biz

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

Apply Now