Call Center Customer Service Agent

Vibes And Verbs; Los Angeles (CA); On-site; USD 36,000 - 46,000; Full time

Job summary

A leading company in Los Angeles is seeking a Call Center Customer Service Agent. In this role, you will assist customers over the phone, ensuring timely and professional responses to inquiries. Your responsibilities include handling calls, resolving issues, and providing product information. The ideal candidate will have strong communication skills and a background in customer service. Benefits include competitive salary, health insurance options, and professional development opportunities.

Benefits

Health insurance options

Paid time off and holidays

401(k) plan

Professional development and growth opportunities

Positive, supportive, and inclusive work environment

Qualifications

• 1+ year of experience in a customer service or call center environment preferred.
• Bilingual (English/Spanish) is a plus.

Responsibilities

• Handle inbound and outbound calls with customers regarding product information.
• Maintain a high level of customer satisfaction by resolving complaints efficiently.
• Assist in processing orders and returns.

Skills

Communication

Problem Solving

Interpersonal Skills

Education

High school diploma or equivalent

Associate's or bachelor’s degree

Tools

Basic computer skills

Job description

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Description

Department: Vibes And Verbs

Location: Los Angeles, CA

Compensation: $36,000 - $46,000 / year

Description


Job Description:
As a Call Center Customer Service Agent at Vibes And Verbs, you will play a key role in assisting customers over the phone, ensuring that their inquiries are answered in a timely, professional, and efficient manner. You will be responsible for providing exceptional service, addressing customer concerns, and assisting with product inquiries to ensure customer satisfaction.


Key Responsibilities


Responsibilities:

• 
  Handle inbound and outbound calls with customers regarding product information, inquiries, and issue resolution
  
  
• 
  Maintain a high level of customer satisfaction by resolving complaints or concerns efficiently
  
  
• 
  Provide accurate information regarding products, services, and promotions
  
  
• 
  Update customer records and data in the system
  
  
• 
  Assist in processing orders and returns
  
  
• 
  Follow company policies and procedures to ensure quality service
  
  
• 
  Collaborate with team members and supervisors to improve customer service strategies
  
  
• 
  Meet or exceed performance targets, including call handling time and customer satisfaction ratings
  
  
  
  

Skills, Knowledge and Expertise


Qualifications:

• 
  High school diploma or equivalent required; associate's or bachelor’s degree preferred
  
  
• 
  1+ year of experience in a customer service or call center environment preferred
  
  
• 
  Strong verbal communication and interpersonal skills
  
  
• 
  Ability to handle challenging customer situations with patience and professionalism
  
  
• 
  Excellent problem-solving abilities
  
  
• 
  Basic computer skills with the ability to learn new systems quickly
  
  
• 
  Bilingual (English/Spanish) is a plus
  
  
  
  

Benefits


Benefits:

• 
  Competitive salary with opportunities for performance-based raises
  
  
• 
  Professional development and growth opportunities within the company
  
  
• 
  Health insurance options
  
  
• 
  Paid time off and holidays
  
  
• 
  401(k) plan
  
  
• 
  A positive, supportive, and inclusive work environment
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Advertising Services

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