Call Center Customer Service Agent

Hustle Notice Biz; Los Angeles (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A dynamic company in Los Angeles is seeking a motivated Call Center Customer Service Agent to provide exceptional service. The role involves assisting customers with inquiries, resolving issues, and educating them about products. Join a collaborative environment with growth opportunities and comprehensive benefits.

Benefits

Opportunities for career growth and development

Health, dental, and vision insurance options

Paid time off and holidays

Dynamic and collaborative work environment

Qualifications

• Proven experience in a customer service role, preferably in a call center.
• Strong verbal and written communication skills.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat.
• Provide accurate information regarding products and services.
• Resolve customer issues effectively and efficiently.

Skills

Communication

Problem Solving

Education

High school diploma

Job description

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Job Details

• Job Title: Call Center Customer Service Agent
• Location: Los Angeles, CA
• Job Type: Full-time

About Us

We are currently seeking a motivated and enthusiastic Call Center Customer Service Agent to join our dynamic team. In this role, you will be the frontline representative of our company, providing exceptional service and support to our valued customers. Your primary responsibilities will include assisting customers with inquiries, resolving issues, and providing information about our products and services.

Key Responsibilities

1. Handle incoming customer inquiries via phone, email, and chat.
2. Provide accurate information regarding products and services.
3. Resolve customer issues effectively and efficiently.
4. Document customer interactions and maintain accurate records.
5. Follow up with customers to ensure satisfaction with resolutions.
6. Educate customers about product features and benefits.

Skills, Knowledge, and Expertise

1. High school diploma or equivalent required.
2. Proven experience in a customer service role, preferably in a call center.
3. Strong verbal and written communication skills.
4. Ability to handle difficult situations with professionalism.
5. Proficiency in using computer systems and software applications.
6. Strong problem-solving and critical-thinking abilities.

Benefits

• Opportunities for career growth and development.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• A dynamic and collaborative work environment.

About Hustle Notice Biz

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.